CSR/Sales Specialist at Belle's Lighting (2025-07 – Present)
- Managed showroom operations by assisting customers with lighting selections, providing product recommendations, and guiding purchasing decisions based on budget and project timelines.
- Processed customer orders, sales transactions, and customized lighting estimates using Salesforce and ERP systems while ensuring accuracy and timely fulfillment.
- Handled high-volume phone, email, and online inquiries, including customer support, stock availability checks, ETA requests, and sales inquiries through multiple channels and marketplace platforms.
- Resolved customer concerns related to existing fixtures by coordinating solutions, processing returns or replacements and ensuring customer satisfaction.
- Prepared daily sales reports and expense tracking reports, maintaining accurate records and supporting team communication.
- Organized and maintained showroom displays, updated pricing information, and ensured a professional and welcoming retail environment.
Showroom Coordinator II at Ferguson Enterprises (2022 – 2025)
- Managed showroom operations by greeting customers, vendors, and guests while providing exceptional customer service.
- Processed daily sales reports, monthly tracking reports, customer orders, credits, and returns with accuracy.
- Handled high-volume phone and email communications with customers and internal teams.
- Supported product training initiatives and maintained efficiency in a fast-paced environment.
Interior Designer at Freelance (2020 – 2022)
- Conducted in-home design consultations to assess client needs and project goals.
- Provided expertise in space planning, flooring, furnishings, custom design solutions, and décor selections.
- Prepared estimates, managed project costs, and coordinated contractor scheduling.
- Ensured projects were completed on time and to client satisfaction.
Project Coordinator at Chandler Signs (Contract through Ledgent Technology) (2016 – 2020)
- Created proposals, change orders, invoices, purchase orders, and production work orders.
- Coordinated estimates, subcontractor quotes, and project revisions.
- Verified project completion and ensured deadlines were met.
- Resolved project and installation issues efficiently while maintaining customer satisfaction.
Flooring & Window Sales Specialist at Lowe's Home Improvement (2012 – 2016)
- Assessed customer needs and recommended flooring and window treatment solutions.
- Prepared quotes and coordinated measurements and installations.
- Provided product expertise based on customer budgets and lifestyle needs.
- Delivered exceptional customer service while supporting sales objectives.
