Jerrod Wilson

Experienced in field service operations, IT support, and cybersecurity fundamentals, including network troubleshooting, hardware support, and surveillance systems operations. Skilled in diagnosing and resolving Wi-Fi, router, Ethernet, and smart device connectivity issues in residential and operational environments. Strong technical, analytical, and problem-solving abilities with knowledge of TCP/IP, DHCP, DNS, Microsoft Office, Windows systems, and cybersecurity best practices.

Forklift Operator - MSC Industrial Supply - Atlanta GA, US

(2025-12)

• Operate forklifts and warehouse equipment to move, load, and organize inventory safely and efficiently
• Prepare packing lists, invoices, and shipment documentation using ERP systems
• Coordinate shipment schedules and production planning with customers and management teams

Field Tech Assistant - CSM Lawn & Home services - Smiths Station AL, US

(2022-09 - 2025-12)

• Performed field service and maintenance tasks for residential lawn and home service operations
• Assisted with equipment inspections, troubleshooting, and operational support in the field
• Coordinated scheduling and service appointments to ensure timely customer support
• Proficient in the use of professional multimeters, cable testers, crimpers, drills and VIN scanners

Office Assistant - Veterans Affairs Office - Troy, Alabama

(2020-08 - 2021-02)

• Organized records, scheduled appointments, and maintained confidential documents
• Assisted students and staff with office support, organized confidential records, scheduled appointments, and used Microsoft Office tools to manage daily administrative tasks efficiently

Bachelor's Degree - Cyber Security - Troy University (2019-08 - 2024-12) Troy AL, United States

Columbus technical college (2019-06 - 2019-08) Georgia, United States

High School Diploma - Business program - Smiths Station Highschool (2015-08 - 2018-05) Smiths Station AL, US