General Store Manager at Canada Weather Gear (2024-10 – 2026-04)
Maintained a reputation for delivering exceptional customer experiences, consistently achieving top consultant status in customer reviews. Orchestrated effective inventory management strategies, ensuring product availability and minimizing discrepancies. Actively participated in enhancing visual merchandising and display, contributing to an appealing in-store environment that attracted and retained customers.
Leveraged strong interpersonal skills to consult with clients on product purchases, effectively addressing their needs and preferences. Established and nurtured corporate partnerships, fostering mutually beneficial relationships for sustained business growth. Proactively engaged in stakeholder management, building and maintaining positive relationships with clients and team members.
- Directed a team of 10 staff, including store managers and department heads; improved employee retention through coaching and engagement strategies.
- Implemented KPI-driven performance systems, boosting sales conversion rates and customer satisfaction.
- Collaborated with District Manager on seasonal merchandising strategies aligning with brand identity — ensuring consistent premium presentation and strong revenue returns each quarter.
Store Supervisor at Squishable (2023-12 – 2024-09)
- Opened and closed the store, following security protocols and cash-handling procedures.
- Delivered excellent customer service by assisting shoppers, resolving concerns, and processing transactions.
- Handled cash registers, reconciled daily sales, and prepared bank deposits.
- Supervised and trained team members to maintain productivity and sales performance.
- Assisted with inventory management, including stock replenishment, loss prevention, and cycle counts.
- Maintained visual merchandising and ensured product displays aligned with company standards.
- Enforced store policies, safety regulations, and company procedures to maintain a secure retail environment.
- Supported sales goals by promoting products, upselling, and ensuring an engaging shopping experience.
Multi Store Manager at Prime Group Holdings (2021-01 – 2023-10)
- Managed multiple multi-million dollar facilities, maintaining strong operations, property standards, and customer service.
- Led daily site operations, improving efficiency, solving problems, and supporting team performance.
- Maintained accurate customer and lead records to support sales and marketing efforts.
- Increased sales and revenue through strong negotiation and consistent goal achievement.
- Monitored daily financial performance, including deposits, cash reconciliation, and reporting.
- Conducted cash audits and controls to ensure accuracy, compliance, and asset protection.
- Kept facilities safe, organized, and well-maintained to support smooth operations and customer satisfaction.
Creative Design Specialist at Prime Group Holdings
- Executed marketing and brand development strategies across multiple digital platforms, increasing audience engagement and business visibility.
- Analyzed performance metrics and marketing data to guide strategic decisions and improve results.
- Coordinated product design, private label development, and logistics, ensuring alignment with production goals and operational requirements.
- Supported process efficiency, project execution, and quality-focused outcomes through strong planning and organization.
- Applied creative and technical problem-solving skills in design, production support, and business development.
- Built transferable strengths in operations coordination, analytical thinking, communication, and production planning, relevant to both business management and electrical trade environments.
