Senior IT Director with 15+ years in IT systems implementation and 10+ years leading IT across the Americas
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Senior IT Director with 15+ years in IT systems implementation and 10+ years leading IT across the Americas. Expert in ERP, CRM, WMS, E-commerce, and BPM, with a proven record of driving digital transformation, global system rollouts, and complex cross-system integration. In recent years, I have focused on applying AI and generative AI technologies to enterprise operations, including building intelligent contact centers and automating critical business workflows.
Adept at managing multimillion-dollar budgets, aligning IT architecture with business goals, and delivering measurable gains in efficiency, compliance, and revenue. Additionally, I possess proven capabilities in building group-level IT strategy, architecture governance, project control, and budget management from 0 to 1, combined with a global perspective, cross-cultural team leadership, and a strong awareness of information security and compliance management.
IT Director, Americas - Hikvision USA - California, USA
(2017-12)
Developed and implemented Americas IT strategy in alignment with corporate objectives, crafting a comprehensive systems architecture and multi-year technology roadmap. Directed the design, rollout, and continuous improvement of critical IT systems: SAP ERP, Salesforce CRM, OA, WMS, RMA, Partner Portal, B2B/B2C E-commerce platforms, and official website. Led and coordinated cross-functional project teams across the US, Canada, Latin America, and China, overseeing the full lifecycle from research and vendor selection through implementation, testing, and go-live support.
Standardized business processes across subsidiaries by leading high/mid/low-level BPM projects, achieving full process transparency, improved compliance, and approximately 20% operational efficiency gains. Managed multimillion-dollar IT budget, optimizing costs while maintaining high service quality and supporting business expansion. Researched and evaluated AI technologies for enterprise application, identifying high-impact use cases for generative AI in customer service, supply chain, and internal process automation.
Senior IT Solution & Implementation Manager / Senior SAP Consultant - Hangzhou Hikvision Digital Technology Co., Ltd. - Hangzhou, China
(2013-08 - 2017-12)
Delivered 3 full-lifecycle SAP ERP implementations and 5+ global rollouts across the US, Europe, and UAE. Managed all phases from blueprinting and configuration to testing, key user training, and go-live support for SD/MM modules, integrating with OA and CRM systems. Designed and led the global RMA system, rolling it out to Hikvision subsidiaries in the US, Canada, the Netherlands, and Dubai.
Managed multiple EDI integration projects for overseas branches, ensuring seamless data exchange with customers and 3PL partners. Provided ongoing support and continuous improvement for SAP ERP systems across domestic and international subsidiaries.
SAP Consultant - China Shenhua Energy Co., Ltd. - Beijing, China
(2010-05 - 2013-08)
Participated in cross-industry SAP implementation for coal mining, power generation, railway transportation, and port operations. Played a major role in designing the SAP SD–CRM integration to unify customer management across diverse business lines. Configured and implemented SAP SD module, covering customer master data, pricing, rebates, revenue account determination, shipping, intercompany sales, and stock transport orders. Conducted end-to-end unit and integration testing.
SAP Consultant - China National Aviation Fuel Group Ltd. - Beijing, China
(2009-02 - 2010-05)
Responsible for configuration, integration, and implementation of SAP SD module in the aviation fuel industry. Conducted unit testing, integration testing, and key user training.
Server Product Manager - Wistron InfoComm (Kunshan) Co., Ltd. - Kunshan, China
(2004-08 - 2006-04)
Managed server product lifecycle from NPI (new product introduction) through trial run to mass production. Oversaw product testing and software/hardware troubleshooting.
M.S. - Computer Application Technology - Hangzhou Dianzi University (2006 - 2009)
B.S. - Electronic Information Engineering - Hangzhou Dianzi University (2000 - 2004)
