Ebrima Sarr

IT systems and technology support professional with experience supporting operational technology environments across higher education, healthcare research, and military operations. Skilled in troubleshooting hardware, software, audiovisual systems, and network-connected technologies while supporting users, operational workflows, and technology adoption initiatives. Strong background in systems support, technical coordination, user training, and operational problem-solving in fast-paced environments.

Air Transportation Specialist - Ohio Air National Guard

(2025-01)

• Operate within mission-critical environments supporting logistics, operational coordination, and workflow execution
• Maintain operational documentation and ensure compliance with procedures and security standards
• Coordinate with operational teams in fast-paced environments requiring accountability and attention to detail
• Support structured communication, operational readiness, and process coordination
• Work within secure operational environments requiring professionalism, discretion, and procedural compliance

Assistant Instructional Designer / IT Support Specialist - Ohio University, Center for Technology and Online Programs

(2021-01)

• Provide technical support for computers, classroom technologies, AV systems, and network-connected devices across university environments
• Install, configure, maintain, and troubleshoot hardware, software, and instructional technology systems
• Support operational continuity by resolving technical issues and coordinating with IT teams and stakeholders
• Maintain documentation, operational records, and technical support procedures
• Develop communications, presentations, and training materials to support end users and technology adoption
• Research technical issues and identify effective solutions for system and operational challenges
• Support technology upgrades, multimedia systems, and operational workflows in fast-paced environments

IT Systems and Operations Support - Medical Research Council (MRC), The Gambia

(2015-01 - 2020-12)

• Supported operational technology systems, computer hardware, and network-connected devices within healthcare and research environments
• Installed, configured, and maintained technical systems and operational equipment
• Troubleshot hardware, software, and connectivity issues to minimize downtime and maintain operational continuity
• Maintained technical documentation, operational support records, and system-related communications
• Collaborated with technical teams and end users to resolve system and operational issues

Classroom Technology Support Specialist - University of The Gambia

(2020-01 - 2021-12)

• Provided technical support for computers, audiovisual systems, and classroom technologies
• Installed and configured hardware, software, and peripheral devices in operational learning environments
• Supported troubleshooting and maintenance activities for instructional and operational systems
• Delivered technical support and training to users across multiple departments

Ph.D. Candidate - Instructional Technology - Ohio University

M.S. - Information and Communication Engineering - Huazhong University of Science and Technology

B.S. - Management Information Systems - University of The Gambia