Jersey Lee

Customer focused food service worker with 4 years of experience in fast food, retail, and customer service. Instrumental in resolving guest concerns and increasing their satisfaction levels with a stellar record of friendly and upbeat guest service. Collaborative communicator with the ability to multi-task effectively in a fast-paced environment.

Barista at Dunkin Donuts (2025-02 – 2025-02)

• Manage daily operations including scheduling, inventory control, and cash management
• Train and mentor a team of 8 baristas while enhancing their skills in beverage and food preparation
• Implement strategies to enhance customer service satisfaction and oversee counter operations to ensure guest needs are met

Crew Member at Taco Bell (2024-10 – 2025-02)

• Greeted customers, took orders, and processed payments efficiently at the drive-thru and front counter
• Food preparation, cash handling, POS system operation, food safety practices, and sanitation of all designated areas
• Maintained a clean, stocked, and sanitary workstation, reducing prep time by 10%

Sales Associate at Dollar General (2021-05 – 2025-02)

• Completed sales orders in person and online
• Manage and train a team of cashiers and serve as the point of contact for escalated customer issues
• Train new hires on sale processes, customer service, NextGen, and Store Net systems
• Manage checkout area during peak sale seasons

Ackerson Lake Highschool