Jervate' Jenkins

Quality Assurance Supervisor with 8+ years of leadership experience in the plasma industry and extensive knowledge of FDA, CLIA, cGMP, quality, and regulatory requirements. Proven experience leading employees, supporting production operations, conducting internal and FDA audits, preparing audit responses, implementing corrective and preventive actions, and maintaining donor and product safety. Experienced in staff training, performance management, regulatory compliance, root cause analysis, and continuous quality improvement.

Customer-focused leader with a strong record of maintaining high standards in fast-paced, highly regulated environments.

Team Member - Shiftsmart - Charleston, SC

(2025-11)

• Complete scheduled assignments across fast-paced work environments while adhering to client procedures, quality expectations, and operational requirements.
• Demonstrate reliability, adaptability, attention to detail, and professional customer service while supporting daily operational needs.

Grocery Team Associate - Whole Foods Market - Charleston, SC

(2024-06 - 2025-07)

• Processed and stocked incoming shipments while maintaining product quality, organization, and availability.
• Assisted customers in person and by telephone, providing responsive and professional service.
• Labeled, rotated, and stored perishable products according to established food safety, FDA-related, and company requirements.
• Maintained safe, organized work areas and supported daily department operations in a fast-paced environment.

Quality Assurance Supervisor - Octapharma Plasma, Inc. - Charleston, SC

(2015-07 - 2024-01)

• Led quality assurance activities within a highly regulated plasma collection environment, ensuring compliance with FDA, CLIA, cGMP, company policies, SOPs, and quality standards.
• Supervised, trained, coached, and provided performance feedback to employees while reinforcing accountability, teamwork, safety, and regulatory compliance.
• Conducted and supported 10+ internal and FDA audits, including audit preparation, documentation review, responses to findings, corrective actions, and follow-up activities.
• Investigated quality and compliance issues, performed root cause analyses, and developed corrective and preventive actions to reduce recurrence and strengthen operational performance.
• Identified systemic quality concerns and collaborated with management and production teams to implement effective resolutions.
• Enforced quality control procedures and verified compliance with production requirements to protect donor safety and product quality.
• Monitored production quality, identified and corrected deficiencies, and maintained accurate documentation to support ongoing inspection and audit readiness.
• Supported center operations by communicating quality concerns, regulatory requirements, and operational needs to employees and management.

Coursework in Graphic Design Engineering - Trident Technical College