Jesse James

High-performing sales professional with 20+ years of experience in consultative sales, in-home presentations, customer relationship management, and project design. Proven track record of generating revenue, maintaining industry-leading close rates, and delivering exceptional customer experiences. Consistently recognized as a top producer, including company records for revenue generation and closing percentage.

Skilled at building trust with homeowners, uncovering customer needs, and closing high-value projects on the first appointment.

Tech Sales Engineer at ADT Security (2024-01 – Present)

• Conduct in-home consultations to design customized smart home and security solutions.
• Consistently exceed upsell and revenue goals through consultative sales techniques.
• Maintain a strong one-call close percentage while delivering exceptional customer service.
• Educate homeowners on emerging smart home technologies and security solutions.
• Train and mentor new team members on sales strategies and customer engagement.
• Independently manage scheduling, inventory, and territory operations.

Sales/Design Consultant at Western Outdoor Design and Build (2022-01 – 2023-12)

• Generated and developed leads through company marketing programs and personal networking efforts.
• Conducted in-home consultations and created custom outdoor living solutions for homeowners.
• Developed detailed project proposals, construction plans, and design concepts.
• Maintained the highest closing percentage in the company at 41% YTD, significantly exceeding the industry benchmark of 25%.
• Set company records for both revenue generated and closing percentage.
• Consistently ranked among the company's top performers in a highly competitive sales environment.

Sales/Design Consultant at System Pavers (2020-01 – 2022-12)

• Conducted in-home consultations and designed custom hardscape and outdoor living projects
• Created professional estimates and architectural design plans tailored to homeowner needs.
• Specialized in one-call-close sales presentations.
• Trained and mentored new sales consultants.
• Awarded Company Rookie of the Year during first year.
• Earned Top Consultant for Southern California four separate months.

Alarm Technician/Trainer at Safe Streets USA (2009-01 – 2020-12)

• Designed and installed customized security systems while consistently exceeding upsell goals.
• Ranked among the Top 25 consultants out of 300–400 nationwide annually.
• Served as an early pilot and trainer for ADT Command before national rollout.
• Conducted training programs for new hires and existing team members.
• Managed scheduling, inventory, and customer relationships independently.
• Installed thousands of residential and commercial security systems.

Regional Lead Technician at Pinnacle Security (2006-01 – 2009-12)

• Recruit, train, and manage technicians for my region
• Manage existing customer relationships with service stops and tech support
• Monitor, order, and manage inventory

Alarm Technician at Nationwide Security (2005-01 – 2006-12)

• Responsible for installing and maintaining Alarm and CCTV systems
• Started as a technician and was promoted to lead technician within 6 months
• Promoted from residential to commercial installation and was put in charge of security installation for a grocery store chain throughout CA and OR

B.S. in Business Administration – University of Arizona Global