Jesse Leigh

Took incoming calls from Insurance Policy holders, quickly navigated to one of hundreds of web pages depending on the subject matter of the caller. From billing and claims to pharmacy and primary care physicians. Handled calls with empathy and care and tried best to address any concern and answer any questions member had. Always received highest percentages on quality checks as well.

Customer Service Rep - Ambetter Health - Phoenix, AZ

(2019-07 - 2023-02)

Took incoming calls from Insurance Policy holders, quickly navigated to one of hundreds of web pages depending on the subject matter of the caller. From billing and claims to pharmacy and primary care physicians. Handled calls with empathy and care and tried best to address any concern and answer any questions member had. Always received highest percentages on quality checks as well.

Appointment Setter, Sales Rep - Indoor Media Inc. - Phoenix, AZ; Houston, TX

(2017-05 - 2019-06)

Began as appointment setter, then went to sales. Currently selling ads to local businesses that want to advertise on grocery carts.

Sales Rep, Asst. Manager, Manager, Owner - H and B Call Center LLC - Phoenix, AZ

(2006-03 - 2017-04)

Began as a sales rep/telemarketer. Promoted to assistant manager, then manager before taking over as owner in 2009. Responsible for overall success of company. Including hiring and retaining staff (sales staff and warehouse staff), completed administrative and technical tasks (record keeping, payroll, HR, inventory and shipping, warehouse, customer care, implemented policy).

Responsible for all financial and operational decisions, customer service. Accurate record keeping was a must. Constantly monitored and communicated with staff, customers and vendors through written, electronic, and verbal methods.

• Increased sales production 50% per year first four years in a row thanks to help of fantastic team of sales reps
• Averaged $150,000 in gross sales per month by end of tenure

Sales Rep, Trainer, Assistant Manager - Majestic Marketing Inc - Jackson, MI

(1992-02 - 2005-01)

Responsible for set up, demonstration and sales of the Filter Queen Air Filter and vacuum cleaning products. Generating future leads. Maintaining professionalism under any circumstances. Filing complete and accurate paper work and financial contracts. Teaching others to do the same.

• Became highly motivated and accomplished sales rep and later sales trainer
• Received top rep award for division June, October 1992 (four times in 1993, twice in 1994, 1996 and 1998)
• Received top trainer award in December 1999 and several other times throughout remainder of tenure
• Won a car in 1993 and several vacations during tenure

Associates Degree - Substance Use Disorders - Rio Salado University (2018-01 - 2021-05)