Customer Service Rep
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I am self-motivated, reliable, tactful, and cordial.
My goal is to: obtain a challenging position in a company that will provide opportunities to further enhance my work ability, with customer service/
sales. Secure a responsible career opportunity to fully utilize my training and skills. Obtain a position as a team-player and/or independent in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
To also join an organization that offers me a constructive workplace for communicating and interacting with customers and people. I am seeking a position that will benefit from my 13 years of customer service and 5-year call center experience and can improve the customer satisfaction. I am authorized to work in the US for any employer.
Customer Service Triage Rep (Remote)
Results-CX-BCBS TN-Remote
August 31-present
•Assist Medicare members get enrolled in health insurance
•Answer routine inbound calls and make outbound/transfer calls as needed (AWS)
•Assist the members with questions on plans.
•Schedule appointments for face-to-face visits.
•Data Entry and computer literacy
Customer Service Rep (Remote and Onsite)
Maximus-Veteran Evaluation Service- Houston, TX
November 2022-June 2023
•Answer routine inbound/outbound calls (AWS)
•Schedule/Reschedule appointments for Veterans compensation and pension.
•Data Entry/Notate cases in Sales Logix
•Problem solving, computer literacy
•Assist customer with mapping directions.
Stay at home mom-Houston, TX
February 2022- November 2022
•Educate and assist in activities of small children while keeping them safe
•Maintain and manage daily details in home
•Maintain the upkeep and maintenance of home
•Scheduling appointments
•Driving
•Communication and computer literacy
Harris County Toll Road Authority - Houston, TX
June 2021 to February 2022
