Business Analyst - Symetra Life Insurance/Dearborn Group (Division of HCSC) - Lombard, Illinois
(2024-01)
Five plus years of experience at Dearborn Group, a subsidiary of HCSC's Ancillary Benefits Customers with Billing & Payment Reconciliation and Claims Intake processes. Trained new Employees during the onboarding to ensure alignment with current departmental processes. Documented departmental policies and procedures for staff development.
Led a team and a variety of stretch assignments to improve efficiency in the Life Claims Business Unit. Recipient of Steller Awards for leadership for training teammates, reduction of suspense balances and increasing quality controls and augmenting the Life Claims Intake workflow.
- Identify and work with business stakeholders across departments, facilitate meetings, workshop, and interviews.
- Gather business, functional and non-functional requirements and translate business needs into clear documentation (BRDs, FRDs, user stories).
- Attend and sometimes lead scrum meetings including (daily scrum, backlog refinement sessions, sprint retrospectives, and sprint planning).
- Identify inefficiencies, participating in fit gap analysis and automation opportunities.
- Create reports and dashboards to support stakeholders with a data driven decision-making.
- Support UAT/PVT testing and improving business and system operations.
- Create test scripts and training plans to support releases.
- Function as a liaison between business and IT teams on enhancements and projects.
- Present findings and recommendation to leadership.
- Training and Supporting stakeholders on system upgrades/enhancements.
- Evaluating the performance of project teams to ensure that targets and deadlines are met.
- Led 10 successful release enhancements for the business salesforce system to be more efficient and productive on their functionality processes.
- Led the Agile team to successfully complete the implementation of SOLD CASE NOTIFICATION FORM onto the Salesforce internal platform in Dearborn to benefit Sales users.
Senior Billing Specialist - Symetra Life Insurance/Dearborn Group (Division of HCSC) - Lombard, Illinois
(2021-08 - 2023-12)
- Collaborating with customers, third party institutions and other team members to resolve billing errors to 90%.
- Manage Premium Application for 350 Key National Accounts with 95% success rate.
- In charge of customer notifications, monitoring outstanding balances to ensure each account is paid on time and in full as part of the payment reconciliation process.
- Conduct premium payment audits when required to help clients identify incorrect or missing payments.
- Responsible for suspense management, unapplied premiums, and reconciliation for assigned block with 95% success rate.
- Communicate and collaborate with internal departments including client services, billing, underwriting to provide timely and effective resolution to any premium, updates, and billing challenges to communicate findings to the appropriate parties.
Ancillary Benefits Claims Intake Specialist - Symetra Life Insurance/Dearborn Group (Division of HCSC) - Lombard, Illinois
(2018-06 - 2021-08)
- Reviewing, coding, and setting up Ancillary Benefit Claim (Life, ADD, LTD, STD, CI and AI) for examiners to pay claims timely by exceeding performance by 100% as part of the Intake Process.
- Evaluate all insurance benefits and establish efficiency for all insured and potential beneficiaries with 98% accuracy.
- Coordinate with support team and manage all communication for customers and maintain status records for various and individual cases.
- Communicate with other team members and cross functional departments constructively to resolve customer claims issues exceeding performance guidelines by 95% as part of the Risk Management Process.
Quality Control Analyst - AFAM CONCEPTS | JF LABS - Chicago, Illinois
(2017-11 - 2018-06)
Lead quality control analyst for the 2nd largest private Global ethnic brand manufacture of hair and skin products with distribution to over 50 countries around the world.
- Analyzing and monitoring the performance of products using GAP analysis to meet production standard.
- Recommended adjustments to the production assembly or technicians meet production standards and goals.
- Inspect, test, or measure materials or products being produced to meet standardization.
Image Analyst - NICK TC SCAN - Ghana
(2016-05 - 2017-10)
Performed analysis of freight cargo scanning technology products to comply with international security trade regulations. Management of international customers adopting image scanning products.
- Performing analysis on imagery products to determine the location and dimensions of objects with a 100% success rate.
- Provide research and analysis of imagery and GMTI data to integrate findings into intelligence products in support of combat and customer needs.
- Integrate data as application in-order to provide a product depicting a more complete picture of specific customer analytical issues.
- Responsible for test plan and test description by monitoring the sensor payload system.
Information Processing Officer - GHANA LINK - Ghana
(2010-08 - 2015-08)
Information Officer for a private contractor for Ghana Government Agency specializing in eliminating fraud, fiscal evasion, and price discrimination. Assigned to projects that include price verification of imported & exported goods to ensure clearance in Ghana.
- Led, managed, and motivated a 5-member team by maximizing focus & individual strengths to support key account manager. Team exceeding performance targets by 68%.
- Computing of data into computer system. Implemented and managed query files which resulted in eliminating outdated information reduced the time window for processing of customer's request. Hence increased in company revenue.
