Jessica Fontes

Dependable administrative and operations professional with 20+ years of experience in fast-paced environments requiring strong customer communication, accurate documentation, scheduling coordination, and problem-solving. Experienced supporting high-volume workflows, coordinating between multiple teams, and handling urgent situations with professionalism. Seeking to transition into an office-based customer service or operations role within the restoration/home improvement industry and motivated to learn the field.

Unit Clerk / Monitor Technician - MountainView Hospital - Las Vegas, NV

(2013-01)

• Coordinate real-time communication between nurses, physicians, ancillary departments, and support staff to keep workflow moving in a high-volume environment.
• Maintain accurate records, update documentation, and follow strict confidentiality and compliance standards.
• Manage multiple priorities at once while responding quickly to urgent requests, status changes, and time-sensitive information.
• Support daily administrative functions including patient tracking, scheduling coordination, information updates, and departmental workflow.
• Known for reliability, attention to detail, and ability to remain calm and professional in stressful situations.

Unit Clerk / Monitor Technician / CNA - Lead Role - Maryvale Hospital - Phoenix, AZ

(2011-01 - 2013-12)

• Supported daily unit operations, staff scheduling, and communication between departments.
• Maintained accurate records and helped organize workflow in a busy clinical setting.
• Served as a reliable point of contact for staff while supporting patient care operations.

Unit Clerk / Monitor Technician - Banner Health - Phoenix, AZ

(2010-01 - 2012-12)

Monitor Technician (IMC) - John C. Lincoln - Phoenix, AZ

(2009-01 - 2010-12)

Unit Secretary / Monitor Technician - Desert Springs Hospital - Las Vegas, NV

(2006-01 - 2009-12)

Monitor Technician / Unit Clerk - Lake Havasu Regional Medical Center - Lake Havasu City, AZ

(2003-01 - 2007-12)

Administrative Assistant - Las Vegas, NV

(1999-01 - 2003-12)

• Performed high-volume data entry, file audits, scheduling, and records organization.
• Supported daily office operations while maintaining accuracy, confidentiality, and professionalism.

Lead Sales Associate / Key Holder - Steppin' Out Boutique - Lake Havasu City, AZ

(1998-01 - 1999-12)

• Assisted customers, resolved service issues, managed inventory, and supported store operations.
• Held key-holder responsibilities and helped supervise staff during shifts.

Central Supply Clerk - Lake Havasu City, AZ

(1997-01 - 1999-12)

• Managed supply inventory, organized stock, and coordinated distribution to support daily operations.

Associate Degree - General Studies (2026-12)

Bachelor's Degree - Health Management