Jessica Lopez

I enjoy working in the healthcare field.I am a bilingual self-starter with a broad background in customer service,

administration, entertainment, and healthcare. I am team oriented and always delivering results. I'm very committed and always attend to every aspect of my job and go above and beyond. However, I do not overload my plate and meet deadlines ahead of time. I am also skilled in developing relationships and providing exceptional individualized service. In addition, I am friendly, energetic, and motivated to help people grow into their happiness.

My objective is to obtain a position where my vocational and experience of many years may be best utilized to better serve our community and be an integral part of providing high quality, compassionate care to patients and clients

Practice Manager 2 (03/2022 to Present)

HCA Florida Neurosurgical Specialist

• Establish and implement effective workplace procedures
• Responsible for planning, developing, organizing,implementing and directing the day to day operations of the clinics and its programs and activities.
• Ensure policies and best practices are up to industry standards and government regulations
• Hire, train and monitor administrative material
• Responsible for maintenance of practice budget
• Organize Legal cases with Physicians and legal teams
• Supervise daily practice operations such as billing, debt collections, security and occupational health and safety
• Ensure practice staff was updated with Medicare guidelines, CPT coding and insurance policies
• Monitor the inventory for medical equipment, office supplies and organize for resupply
• Interact with patients and address their complaints
• Coordinate regular staff meetings and performance reviews
• Organize team building events
• Create monthly call schedules for physicians
• Ensure Physicians were paid and received reimbursements
• Collaborate with Physicians to develop business strategies and patient services
• Present monthly report to hospital leadership on the advancement of each practice
• Open clinics in new locations
• Market Neurosurgery department and physicians to the community
• Maintain relationships with referring physicians and offices
• Worked with medical representatives to insure the best care for patients
• Mandated relationship with OR teams at the hospitals
• Keep all credentialing and licenses updated for physicians and practices
• Assisted with front desk, collecting copays, insurance verifications, referrals/authorizations account revenue, surgical scheduling
• Assist billing department in obtaining authorizations and in appealing declined claims including research and problem solving.

Senior Surgical Scheduler (12/2019 to 03/2022)

University of Miami Hospital (Neurosurgery)

• Assists patients in obtaining Insurance Referrals and Prior Authorizations for multiple doctors
• Verify insurances
• Set up peer to peers
• Triage calls and patient inquiries; retrieve messages and return calls by the end of business day
• Scan patient clinics and medical clearances
• Schedule patient appointments for post op
• Schedule surgeries and other ancillary tests specific to neurosurgery
• Preparing and ensuring that all necessary paperwork is complete
• Coordinate pre-testing and surgical date
• Train new surgical schedules
• Coordinated team building meeting and events
• Work closely with doctors to insure best schedule for each surgery
• Ensure patients were comfortable with process towards having surgery
• Ensure patients were completing all necessary steps prior to surgery.
• Keep myself updated with all protocols with the hospitals, clinics, and department
• Adjust myself, patients and surgeries when there is any deviations in a stressful and high-speed environment
• Assist and support fellow coworkers if they need help
• Assist billing department in obtaining authorizations and in appealing declined claims including research and problem solving.
• Worked closely with company representatives
• Maintained a team approach and assisted out in all aspects
• Kept an updated record of all TBA surgical candidates