Jessica Mainor

Teaching students of all ages and experience level fundamentals of piano and voice performance Assisting with audition preparation, including memorizing lines and lyrics, and character development Leading group classes for young students, adapting to multiple developmental and ability and levels, while following goals and standards of curriculum

Vocal and Piano Instructor - Amelia Music Studio - Fernandina Beach, FL

(2026-10)

• Teaching students of all ages and experience level fundamentals of piano and voice performance
• Assisting with audition preparation, including memorizing lines and lyrics, and character development
• Leading group classes for young students, adapting to multiple developmental and ability and levels, while following goals and standards of curriculum

Sales and Events Manager - Marriott Courtyard and Springhill Suites - Fernandina Beach, FL

(2024-03 - 2024-06)

• Requisitioned and secured new accounts; maintained satisfactory client relationships for continued group business
• Negotiated agreements with a diverse variety of clientele, customizing sales experience for each contract
• Verified accuracy and completeness of client account transactions, including dispute resolutions
• Curated online sales system to expedite standard operating procedures and policies

Guest Services Agent - Marriott Courtyard and Springhill Suites - Fernandina Beach, FL

(2021-10 - 2024-02)

• Processed all hotel communications via phone, empower guest services, guestvoice response, and in-house guest service.
• Ordered, received, and organized weekly market inventory.
• Analyzed guest satisfaction reports, presented findings, and created exercises for the guest services team to increase satisfaction scores.
• Assisted Sales Department with group reservations and conferences.
• Assisted General Manager with administrative duties, such as record-keeping, audit, and employee training.

Reception Services, Global Corporate Service Division(GCSD) - Rapport Hospitality, Compass Group - New York, NY

(2022-11 - 2023-02)

• Facilitated launch of a new hospitality program at BNY Mellon, including development of standard operating procedures.
• Maintained lobby reception operations, assisted executive members, employees, and contractors of BNY Mellon with external guests and events.
• Assisted upper management with analytics, data and performance reports, and training new hires.

Primary Assistant - Amelia Island Montessori School - Fernandina Beach, FL

(2020 - 2021)

• Led classroom exercises, comforted, redirected, and communicated positively with children experiencing special behavioral challenges.
• Continuous set up, break down, and proper sanitization of classroom equipment per American Montessori, DCF, and CDC guidelines.

Instructor & Business Manager - Royal Amelia Dance Academy - Fernandina Beach, FL

(2014-06 - 2021-06)

• Business Manager: (2015-2017) Handled all business communications, via phone, email, website, and in-house. Ordered, received, and organized inventory. Assisted with special events assembly. Registered students for classes, and assisted a variety of families in their specific needs.
• Instructor: (2014 - 2021) Created a new program and curriculum and tailored adaptations for ability levels. Collaborated with the instructors team to mount four original theatrical productions each year.