Server
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Experienced server with a relentless focus on ensuring customer satisfaction through open communication and prompt, accurate service.
Ensured optimal guest experience by seating guests, taking orders, serving food/beverages, and pre-bussing tables promptly
Handled cash and accompanying financial transactions using POS
Performed sidework during shift downtime including rolling silverware, restocking, cleaning server stations, etc
Helped patrons select food/beverages by presenting menus, updating on specials, and answering questions
Managed end of night procedures and server checkouts
Negotiated and resolved customer concerns
Trained new servers and familiarized new employees with company culture
