Jessica Perez

Accomplished Restaurant Operations Manager with over 20 years of experience building, creating and growing successful restaurant brands. Proven ability in team leadership, daily management duties, cash handling, interviewing, hiring, and inventory ordering. Expertise in FOH/BOH employee development and building strong guest, employee and vendor relationships.

Seeking to leverage extensive operational and leadership skills to contribute to the success of a dynamic restaurant group. Authorized to work in the US for any employer

Restaurant Operations Manager at Beach eats LLC/ Deli delicious (2014-08 – 2026-05)

• Collaborated closely with owners to establish, develop and expand four successful restaurants within the company's brand. (Surfside Tap House, Little Anthony's Pizzeria, Hogan's Hangout & Lucky Dill Deli)
• Provided comprehensive service including serving, bartending, cooking and food preparation.
• Managed daily restaurant operations, overseeing all functional areas.
• Led and mentored teams, fostering a positive and productive work environment.
• Handled all cash transactions accurately and securely.
• Conducted interviews and managed the hiring process for new staff.
• Coordinated food truck logistics and meticulously tracked inventory levels.
• Developed staff schedules utilizing HotSchedules software.
• Executed Toast POS system data management and menu input across all locations.
• Helped design and update restaurant menus to enhance customer appeal and operational efficiency.
• Facilitated employee development for both Front-of-house (FOH) and Back-of-house (BOH) staff.
• Cultivated strong relationships with guests, employees and vendors.

Bookkeeper/ Team lead server at BJ'S Restaurant & Brewhouse (2011-01 – 2014-12)

• Partnered with management and administration to ensure precision in all business invoices and financial records.
• Delivered exceptional service as part of a high-performing team, guided by strong leadership.

Waitress at Mom's Place (2003-01 – 2006-07)

• Organize the layout of the dining room to create a warm and welcoming atmosphere
• To provide loyalty through the quality of service provided
• Ability to work in a fast paced environment while insuring customer satisfaction

Waitress/ Team Leader at T.I.A. TGI Friday's (2001-07 – 2003-11)

• Manage and organize my team: insure their work was completed and training new staff members recruited
• Ensure that health and safety rules were complied with
• Keep an open communication with the entire kitchen staff, as well as management

Diploma – Leto High School (1997-08 – 2001-05)