Jessica Ro

Dynamic hospitality executive with 20+ years of leadership experience across luxury hotels, high-volume restaurants, and casino operations. Proven expertise in overseeing multi-outlet food and beverage operations, driving financial performance, and elevating guest experiences in upscale environments. Recognized for opening and repositioning restaurant concepts, developing high-performing leadership teams, and implementing service standards aligned with luxury brand expectations.

General Manager at La Brisa Restaurant (2025-03 – Present)

• Lead full-scale restaurant operations within a resort and casino environment
• Drive revenue through marketing initiatives and enhanced guest engagement
• Implement training programs aligned with luxury service standards
• Partner with Executive Chef on menu development and cost strategy

Service Manager at Fleming's Prime Steakhouse (2023-03 – 2025-03)

• Directed front-of-house operations in upscale dining environment
• Managed P&L; and contributed to overall profitability
• Developed and coached high-performing service teams

Restaurant Manager at 1 Hotel South Beach (2021-02 – 2023-03)

• Managed high-volume luxury hotel food and beverage operations
• Supervised team of 60+ employees
• Consistently exceeded revenue targets and guest experience goals

Assistant General Manager at Banana Republic Factory Store (2020-01 – 2021-02)

• Managed daily operations, staffing, and financial performance
• Drove revenue growth and operational efficiency
• Oversaw budgeting and cost control initiatives

Food & Beverage General Manager at Seminole Hard Rock Hotel & Casino (2012-01 – 2019-12)

• Directed multi-outlet food and beverage operations in high-volume casino environment
• Improved revenue performance and guest satisfaction scores
• Developed and mentored leadership teams across multiple outlets

Front of House Manager at LongHorn Steakhouse (2007-09 – 2012-01)

• Managed front-of-house operations and staff development
• Maintained service standards and operational efficiency

Associate of Science in Business Administration – Broward College