Jessica Ro
Dynamic hospitality executive with 20+ years of leadership experience
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About
Dynamic hospitality executive with 20+ years of leadership experience across luxury hotels, high-volume restaurants, and casino operations. Proven expertise in overseeing multi-outlet food and beverage operations, driving financial performance, and elevating guest experiences in upscale environments. Recognized for opening and repositioning restaurant concepts, developing high-performing leadership teams, and implementing service standards aligned with luxury brand expectations.
Experience
General Manager at La Brisa Restaurant (2025-03 – Present)
- Lead full-scale restaurant operations within a resort and casino environment
- Drive revenue through marketing initiatives and enhanced guest engagement
- Implement training programs aligned with luxury service standards
- Partner with Executive Chef on menu development and cost strategy
Service Manager at Fleming's Prime Steakhouse (2023-03 – 2025-03)
- Directed front-of-house operations in upscale dining environment
- Managed P&L; and contributed to overall profitability
- Developed and coached high-performing service teams
Restaurant Manager at 1 Hotel South Beach (2021-02 – 2023-03)
- Managed high-volume luxury hotel food and beverage operations
- Supervised team of 60+ employees
- Consistently exceeded revenue targets and guest experience goals
Assistant General Manager at Banana Republic Factory Store (2020-01 – 2021-02)
- Managed daily operations, staffing, and financial performance
- Drove revenue growth and operational efficiency
- Oversaw budgeting and cost control initiatives
Food & Beverage General Manager at Seminole Hard Rock Hotel & Casino (2012-01 – 2019-12)
- Directed multi-outlet food and beverage operations in high-volume casino environment
- Improved revenue performance and guest satisfaction scores
- Developed and mentored leadership teams across multiple outlets
Front of House Manager at LongHorn Steakhouse (2007-09 – 2012-01)
- Managed front-of-house operations and staff development
- Maintained service standards and operational efficiency
Education
Associate of Science in Business Administration – Broward College
