Jesus Lopez

Detail-oriented customer service professional with 10+ years of experience. Dedicated to resolving complex customer inquiries with accuracy, providing excellent customer service under pressure and in fast-paced environments, and increasing customer engagement and loyalty. Works well independently or collaboratively in a team.

Serving customers, supporting change, acting with integrity, while supporting organizational goals. Able to lift and move 60+ lbs consistently and stand for full shift durations.

Customer Service Store Associate at Home Depot (2013-09 – Present)

• Delivered exceptional customer service across multiple departments, enhancing customer retention.
• Resolved customer complaints promptly to foster return visits and loyalty.
• Managed inventory, restocking, and merchandise presentation to increase sales.
• Trained and mentored new employees on store operations and customer service protocols.
• Assisted with e-commerce and in-store order preparation and fulfillment.
• Operated pallet jack and forklift-certified equipment, transporting 60+ lbs safely.

Martial Arts Instructor at Okinawa-te Karate (2010-05 – Present)

• Instructed students of all ages in Okinawa-te techniques, focusing on safety, structure, and discipline.
• Promoted mindfulness and confidence through personalized coaching and philosophy-based teaching.
• Designed progressive development plans to improve student performance and engagement.
• Support students through every step of their Okinawa-te journey to ensure they succeed.

Shift Lead / Food Prep at Fatburger (2003-02 – 2007-09)

• Supervised food prep, shift operations, and ensured compliance with health and safety regulations.
• Trained new hires in kitchen procedures, food handling, and delivering top-tier customer service.
• Managed inventory, facilitated supply orders, and assisted in staff scheduling.

Some College in Culinary Arts – The Art Institute of California (2008 – 2010)

Some College in Culinary Arts – Antelope Valley College (2006 – 2006)

High School Diploma – Thomas Jefferson High School (1999 – 1999)