Leslie Rivas

I am a committed in working as a caregiver with the geriatric community and those who need extra care

Dispatcher - Avalon transportation

(2023-06)

• Oversee the route of field units and track delivery status of products
• Coordinate schedule in the most effective manner
• Inform field units about orders and traffic
• Track and update call logs and data in software programs
• Provide reports to upper management
• Answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Respond to queries related to products and deliveries.
• Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
• Prioritize and organize calls according to urgency.
• Maintain and update call logs, call records and other important documentation.

Dispatcher/Security Guard - Garda World

(2023-01 - 2023-06)

• Controlled entry, reviewed surveillance, supported screening checks, trained staff, inspected areas, and communicated incidents to local authorities.

Security Guard - Allied Universal

(2021-06 - 2022-12)

• Enforced parking regulations by monitoring traffic on-premises and reporting unauthorized vehicles.
• Investigated and reported maintenance and safety conditions to avoid endangerment or potentially hazardous situations.
• Protected property and staff by maintaining safe and secure environment.
• Maintained working knowledge of locations of various departments, buildings and access routes.
• Examined doors and windows, verifying proper function and security.

Manager - Atwood Superwash

(2017-06 - 2020-06)

• Drove continuous improvement and service delivery excellence using effective processes, workflow and technology.
• Analyzed and resolved quality and customer service issues, recommending system improvements.
• Reduced workplace safety or health hazards by enforcing work practices and procedures.
• Developed personal growth opportunities, empowering employees to produce results and meet goals.
• Collaborated with staff to develop and carry out processes, resulting in improved performance.

Health Science - San José City College (2023 - 2026)

Highschool Diploma - The MET Highschool (2016 - 2020)