Jill Bennett

Highly motivated professional with experience in providing insurance solutions to individuals and businesses. Expertise in evaluating customer needs and developing customized plans based on those needs. Proficient in utilizing innovative technologies to effectively manage customer relations. Demonstrated success in acquiring new clients and increasing retention of existing clients.

Licensed Health and Accident Insurance Agent at Dial America (2019-07 – Present)

• Selling Medicare supplemental insurance as a captive agent for Mutual of Omaha, prescription drug coverage and dental, vision.

Patient Care Advocate at Alorica (2018-08 – 2019-07)

• Customer service for Express Scripts, orders, billing, explanation of benefits.

Account Manager at Teletech (2017-08 – 2017-12)

• First Class customer service to credit card holders for a Fortune 500 bank. Reported lost stolen cards, took payments, reissued cards, upgrades to lines of credit.

Consultant at Everstaff (2017-01 – 2017-07)

• Customer service to 5 states for electric company ordering service to home, processing outage orders for areas that were reporting.

Customer Service Representative at Teleperformance (2016-04 – 2016-11)

• Customer service to Fortune 500 Companies. Answering product information and ordering services to meet customer specific needs.
• Ordering systems and Excel spreadsheet kept to process information and documentation.

Caretaker at Private Duty Caretaker (2011-02 – 2015-09)

• Transported to dialysis 3 times a week and hospital appointments as needed. Patient was blind and some physical limitations to ambulate without assistance.
• Maintained social interactions and communications to better patient's quality of life during their extended illness.
• Provided with assistive devices for patient's independence as needed.
• Housekeeping and meals daily.

Consultant at Verizon Communications (2009-01 – 2011-01)

• Work with customers to understand their needs and advise on optimal plans that fit their financial parameters.
• Facilitate ease of client experience through use of excellent customer service skills; result in higher number of sales.
• Consistently earn in top 10% of overall sales and rank as #1 sales team in office.
• Manage various components of client accounts, including billing of services and ordering of related services and parts.

HR Associate at Aegis Communications Group, Inc. (2006-01 – 2009-01)

• Assisted recruiting department with conducting pre-employment testing, including running background checks, employee verifications etc.
• Executed tests and recorded results in accordance with project and HR specifications.
• Processed and oversaw I-9 employee verification forms throughout employee tenure with company.
• Scanned, filed and maintained employee files; organized them for easy access to important information.
• Collaborated with recruiting department on successfully finding and hiring top prospects for various roles within the company.
• Organized participation in job fairs, scheduled and prepped for interviews, managed employee testing, procedures as well as preparation for new employee training materials.
• Oversaw employee record management and utilized detail oriented nature to greatly reduce employee salary/benefit issues.
• Worked with payroll in processing hours, locating and resolving discrepancies and dealing with any other financial questions.
• Developed and updated spreadsheets and records in order to maintain compliance with project specifications and contracts.
• Provided high level assistance to HR department to quickly settle complaints investigations and execute employee terminations.
• Co-organized and executed special employee appreciation events and client visits; also coordinated employee wellness program that helped company staff with achieving and maintaining a healthier lifestyle.
• Established and implemented General Wellness and Smoking Cessation classes.

Customer Service Representative at Aegis Communications Group, Inc. (1997-01 – 2006-01)

• Provided excellent customer service to clients calling in with questions and issues to major Fortune 500 Company.
• Assisted customers with matters related to service, billing, installations, disconnects and additional inquires.
• Documented accounts and maintained a high standard of quality with minimum call handle time.
• Worked on several projects and assisted new employees with their incubation period to increase their confidence and call quality.

Activity Director at Morgan Manor (1993-01 – 1994-01)

• Organized and directed Activity Program for 100 skilled nursing center residents.
• Oversaw small team and annual budget used to carry out various programming for residents.
• Collaborated with departments on creating 'care plans' to ensure residents' highest quality of life.
• Included Therapeutic and Recreational, Socialization and Re-motivation programming in accordance with interdisciplinary plan of care.
• Supervised volunteer and college student internship programs; processed college students' service hours for required coursework needs.

Master Certification in Human Resources Management – Villanova University (2010-01)

Associates Degree in Liberal Arts – Salem University (1987-01)