Licensed Health and Accident Insurance Agent at Dial America (2019-07 – Present)
- Selling Medicare supplemental insurance as a captive agent for Mutual of Omaha, prescription drug coverage and dental, vision.
Patient Care Advocate at Alorica (2018-08 – 2019-07)
- Customer service for Express Scripts, orders, billing, explanation of benefits.
Account Manager at Teletech (2017-08 – 2017-12)
- First Class customer service to credit card holders for a Fortune 500 bank. Reported lost stolen cards, took payments, reissued cards, upgrades to lines of credit.
Consultant at Everstaff (2017-01 – 2017-07)
- Customer service to 5 states for electric company ordering service to home, processing outage orders for areas that were reporting.
Customer Service Representative at Teleperformance (2016-04 – 2016-11)
- Customer service to Fortune 500 Companies. Answering product information and ordering services to meet customer specific needs.
- Ordering systems and Excel spreadsheet kept to process information and documentation.
Caretaker at Private Duty Caretaker (2011-02 – 2015-09)
- Transported to dialysis 3 times a week and hospital appointments as needed. Patient was blind and some physical limitations to ambulate without assistance.
- Maintained social interactions and communications to better patient's quality of life during their extended illness.
- Provided with assistive devices for patient's independence as needed.
- Housekeeping and meals daily.
Consultant at Verizon Communications (2009-01 – 2011-01)
- Work with customers to understand their needs and advise on optimal plans that fit their financial parameters.
- Facilitate ease of client experience through use of excellent customer service skills; result in higher number of sales.
- Consistently earn in top 10% of overall sales and rank as #1 sales team in office.
- Manage various components of client accounts, including billing of services and ordering of related services and parts.
HR Associate at Aegis Communications Group, Inc. (2006-01 – 2009-01)
- Assisted recruiting department with conducting pre-employment testing, including running background checks, employee verifications etc.
- Executed tests and recorded results in accordance with project and HR specifications.
- Processed and oversaw I-9 employee verification forms throughout employee tenure with company.
- Scanned, filed and maintained employee files; organized them for easy access to important information.
- Collaborated with recruiting department on successfully finding and hiring top prospects for various roles within the company.
- Organized participation in job fairs, scheduled and prepped for interviews, managed employee testing, procedures as well as preparation for new employee training materials.
- Oversaw employee record management and utilized detail oriented nature to greatly reduce employee salary/benefit issues.
- Worked with payroll in processing hours, locating and resolving discrepancies and dealing with any other financial questions.
- Developed and updated spreadsheets and records in order to maintain compliance with project specifications and contracts.
- Provided high level assistance to HR department to quickly settle complaints investigations and execute employee terminations.
- Co-organized and executed special employee appreciation events and client visits; also coordinated employee wellness program that helped company staff with achieving and maintaining a healthier lifestyle.
- Established and implemented General Wellness and Smoking Cessation classes.
Customer Service Representative at Aegis Communications Group, Inc. (1997-01 – 2006-01)
- Provided excellent customer service to clients calling in with questions and issues to major Fortune 500 Company.
- Assisted customers with matters related to service, billing, installations, disconnects and additional inquires.
- Documented accounts and maintained a high standard of quality with minimum call handle time.
- Worked on several projects and assisted new employees with their incubation period to increase their confidence and call quality.
Activity Director at Morgan Manor (1993-01 – 1994-01)
- Organized and directed Activity Program for 100 skilled nursing center residents.
- Oversaw small team and annual budget used to carry out various programming for residents.
- Collaborated with departments on creating 'care plans' to ensure residents' highest quality of life.
- Included Therapeutic and Recreational, Socialization and Re-motivation programming in accordance with interdisciplinary plan of care.
- Supervised volunteer and college student internship programs; processed college students' service hours for required coursework needs.
