Jill Rawlins

Senior operations leader with 20+ years of leadership across higher education, nonprofit, residential, and community-facing organizations. Experienced in multi-site facilities, complex transitions, public programs, large teams, vendor and community relationships, and multimillion-dollar budgets. Builds trust across diverse stakeholders and creates responsive, welcoming, well-run environments.

Assistant Executive Director of Housing and Facilities - Delta Phi Epsilon International Sorority

(2021-01 - 2024-12)

• Directed housing, facilities, administrative services, and resident operations for an eight-state portfolio across multiple university communities.
• Managed a $3M+ budget with full P&L accountability and developed a five-year capital plan balancing safety, service, financial stewardship, and long-term asset needs.
• Led eight property teams and more than 100 staff and volunteers supporting approximately 250 residents; standardized procedures and strengthened accountability across locations.
• Partnered with university housing leaders, national leadership, chapter advisors, families, vendors, and local stakeholders to solve problems and advance shared priorities.
• Coordinated inspections, access, vendor work, service requests, emergency response, and move-in and move-out readiness across geographically dispersed facilities.
• Launched a dining program across six university houses serving more than 500 students daily, coordinating staffing, vendors, schedules, service standards, and performance.

Adjunct Professor - George Mason University

(2017-01 - 2019-12)

• Developed and taught undergraduate coursework in senior housing operations and marketing, connecting financial, operational, occupancy, and community-engagement concepts to practice.

Founder and Owner - Wave Notary Services

(2024-01)

• Lead business operations, scheduling, financial management, confidentiality, and public-facing service delivery while building referral partnerships across South Jersey.

Executive Director - Homeward Bound Pet Adoption Center

(2020-01 - 2021-12)

• Led operations, facilities, staff, compliance, donor relations, public programs, and community partnerships for a $5M nonprofit organization.
• Balanced high-volume service delivery, safety, facility needs, stakeholder expectations, and financial priorities in a mission-driven environment.

Executive Director - Special Equestrians

(2019-01 - 2020-12)

• Directed programs, facilities, staff, volunteers, vendors, community relationships, and safety for a 29-stall nonprofit equestrian facility.
• Secured $50,000 in grant funding to support programs and facility needs.

Executive Director - Chesterbrook Residences

(2015-01 - 2019-12)

• Directed a 97-unit public-facing community with a $5M annual budget, 15 department leaders, approximately 150 staff, and full P&L responsibility.
• Sustained 100% occupancy for four consecutive years through strong service, community visibility, disciplined operations, and trusted relationships.
• Oversaw facilities, vendors, contracts, events, compliance, emergency response, space use, and cross-department coordination.

Divisional Executive Director and Executive Director - Emeritus Senior Living

(2005-01 - 2014-12)

• Promoted to divisional leadership overseeing approximately 20 communities across multiple states, with operating budgets of $2M to $7M per property.
• Recruited and developed 10 Executive Directors and led 150+ staff across a decentralized organization.
• Led acquisitions, leadership transitions, operational turnarounds, and stabilization efforts while aligning diverse stakeholders around clear priorities.
• Built relationships with residents, families, civic groups, referral partners, vendors, and community organizations to strengthen visibility and engagement.

Bachelor of Science - Healthcare Administration - University of Phoenix