Priscilla T.

Hands-on facility and operations manager with 7+ years of progressive experience in diagnostic imaging, including leadership of two outpatient medical imaging locations. Experienced in daily facility operations, equipment and building-issue troubleshooting, vendor and contractor coordination, maintenance follow-through, staff leadership, and audit readiness. Known for practical problem-solving, sound judgment, and the ability to assess issues, communicate clearly with service providers, and coordinate timely solutions while maintaining safe, reliable operations.

FITNESS & WELLNESS INTEREST Personally committed to health, fitness, and active living, with a genuine interest in bringing operational leadership experience to the fitness and wellness industry.

Facility Manager - OpenSided MRI - Las Vegas, NV

(2023-11)

• Oversee daily operations across two medical imaging locations, coordinating staffing, facility needs, service delivery, and workflow to support safe, reliable, and efficient operations.
• Troubleshoot imaging-equipment and facility operating issues, assess problems and operational impact, and coordinate specialized service technicians or contractors when escalation is required.
• Respond to MRI equipment downtime and quench-related situations by following appropriate safety procedures, coordinating required technical support, and helping restore operational readiness.
• Coordinate vendors, handymen, and third-party service providers for building repairs, plumbing concerns, HVAC/air-unit issues, and other facility maintenance needs; clearly communicate symptoms and service requirements.
• Perform initial, appropriate troubleshooting of building and equipment issues to help identify the likely source of a problem and determine when qualified repair support is needed.
• Maintain facility audit readiness by organizing current licenses, required records, compliance documentation, and supporting information for timely retrieval.
• Lead, train, schedule, coach, and support front-office and clinical employees while balancing competing operational priorities and urgent issues.
• Manage inventory, vendor relationships, patient-service workflows, insurance verification, authorizations, attorney lien cases, workers’ compensation matters, and medical-record requests.
• Develop and implement procedures that strengthen workflow, documentation accuracy, regulatory compliance, and the overall patient experience.

Medical Assistant / Supervisor - OpenSided MRI - Las Vegas, NV

(2019-05 - 2023-11)

• Supervised front-desk operations and supported onboarding, training, and daily coordination of employees.
• Maintained accurate patient records, referrals, insurance documentation, and other regulated records.
• Supported patient registration, scheduling, check-in/check-out, medical-record management, and efficient patient flow.
• Verified insurance eligibility and coordinated authorizations, attorney lien, and workers’ compensation cases.

Medical Assistant - Maxim Healthcare Services

(2018-10 - 2018-12)

• Administered influenza vaccinations and completed OSHA and electronic health record documentation; performed N95 respirator fit testing.

Patient Services Advocate - Southwest Medical Associates

(2017-02 - 2017-06)

• Scheduled specialty appointments, registered new patients, and provided administrative support and patient education.

Benefits & Eligibility Advisor - Las Vegas Pain Institute

(2016-09 - 2017-02)

• Verified insurance benefits and eligibility and managed scheduling and documentation for workers’ compensation and attorney lien patients.

Medical Assistant Certificate - Allied Health - Pima Medical Institute (2019-03)