Jillian Duclos

Results-driven business professional with experience in business development, sales operations, customer relationship management, and office administration. Skilled in coordinating projects, managing accounts receivable, organizing corporate travel and trade shows, planning client lunch-and-learn events, and supporting executive leadership. Recognized for exceptional organization, attention to detail, proactive communication, and building strong customer relationships while ensuring efficient day-to-day operations.

Sales Order Support Manager - Resinwerks

(2023-02)

• Manage accounts receivable (A/R), including following up on outstanding invoices to ensure timely payment.
• Process customer payments, including credit cards, checks, and cash, while maintaining accurate financial records.
• Coordinate with external collection agencies and maintain accurate customer account information.
• Prepare customer estimates, pricing, and quotations.
• Follow up with warm leads regarding estimates, sample requests, and customer inquiries.
• Coordinate, plan, and arrange catered lunch-and-learn presentations with customers, vendors, and internal teams to support business development initiatives and strengthen client relationships.
• Coordinate company-wide travel arrangements, hotel accommodations, and trade show logistics.
• Maintain the company-wide calendar, scheduling meetings, travel, and company events.
• Ship customer orders and product samples, ensuring accuracy and on-time delivery.
• Assist the General Manager with daily operational, administrative, and business development activities.
• Enter and manage customer sales orders with a high level of accuracy and attention to detail.
• Process purchase orders (POs) with vendors and ensure alignment with customer requirements.
• Communicate order status, shipping updates, and delivery timelines to customers.
• Coordinate with internal departments including sales, shipping, and accounting to resolve order issues.
• Maintain order documentation and customer records within internal systems.
• Support sales and operations teams by responding to customer inquiries and requests.

Customer Service Representative - Static Clean International - Billerica, MA

(2018-01 - 2023-02)

• Answered high-volume inbound calls and assisted customers or routed calls appropriately.
• Processed customer, client, and sales representative purchase orders and issued sales order acknowledgments.
• Provided proactive updates to customers regarding order changes or delays.
• Prepared and delivered customer quotes and supporting product information.
• Generated weekly past-due order reports and communicated delays to customers.
• Created ad-hoc reports for upper management as requested.
• Managed returns, RMA documentation, and resolution processes.
• Worked closely with the Shipping Department to ensure orders shipped by promised dates.

Contracts Administrator - W. L. French Excavating Corporation - Billerica, MA

(2017-05 - 2018-01)

• Processed purchase orders and work orders for multiple project managers.
• Requested, obtained, and tracked Certificates of Insurance in internal databases.
• Prepared, notarized, and submitted requisitions while maintaining monthly tracking reports.
• Coordinated union correspondence and Best Faith Effort documentation to maintain compliance.
• Executed contracts, proposals, and subcontracts in a timely manner.
• Created custom reports for project managers and executive leadership.

Capital Sales Coordinator - ZOLL Medical - Chelmsford, MA

(2015-03 - 2017-05)

• Entered and managed customer and sales representative purchase orders with strict accuracy requirements.
• Responded to inquiries related to order status, tracking, invoices, credits, quotes, and cancellations.
• Created sales and customer reports to support sales teams.
• Coordinated with shipping teams to ensure on-time delivery of capital equipment.

Bachelor of Business Management - Business Management - Nashua Community College

High School Diploma - Nashua High School North