Jillian Gould

Detail-oriented and results-driven property management professional with extensive experience overseeing multifamily apartment communities, including financial operations, budgeting, vendor management, invoice processing, rent collections, account reconciliations, and financial reporting. Proven ability to manage complex administrative and accounting functions while ensuring accuracy, compliance, and operational efficiency. Recognized for strong organizational skills, attention to detail, and the ability to build positive relationships with residents, vendors, and stakeholders.

General Manager - NOVO Avian Pointe (Willow Bridge Property Company) - Apopka, FL

(2025-10)

• Directed the daily operations of a 276-unit multifamily community, ensuring strong resident satisfaction, property performance, and compliance with company policies and procedures.
• Led, coached, and developed a team of 7 leasing, maintenance, and administrative employees to achieve occupancy, retention, and operational goals.
• Managed vendor relationships, service contracts, and capital improvement projects while maintaining property standards and controlling operating expenses.
• Processed, reviewed, and approved vendor invoices through RealPage, ensuring accurate coding, timely payment, and compliance with established accounting procedures.
• Assisted with budgeting, expense analysis, account reconciliations, and monthly financial reporting to support ownership and regional management objectives.

General Manager - Cadence at Nocatee (Willow Bridge Property Company) - Ponte Vedra Beach, FL

(2024-10 - 2025-10)

• Oversaw all operational aspects of a 291-unit multifamily apartment community, ensuring efficient daily management, high occupancy levels, and consistent resident satisfaction.
• Supervised and supported a team of 7 onsite employees, including leasing and maintenance staff, to meet service standards and community performance goals.
• Monitored property conditions and coordinated with vendors and contractors to ensure timely completion of maintenance requests and capital projects.
• Utilized Yardi property management software to track, enter, and monitor invoices, ensuring accurate coding and adherence to accounting timelines and procedures.
• Assisted with month-end close processes by reviewing financial reports, reconciling variances, and supporting accurate expense allocation and budget tracking within Yardi.

General Manager - North Union (Willow Bridge Property Company) - Chicago, IL

(2023-10 - 2024-10)

• Successfully launched and stabilized a newly developed luxury multifamily community in downtown Chicago consisting of 685 units across two high-rise buildings, overseeing full lease-up and operational rollout.
• Built, trained, and led a team of 20 employees from the ground up, establishing staffing structure, operational procedures, and service standards for a top-tier Class A property.
• Directed all aspects of daily property operations, including resident experience, leasing performance, maintenance coordination, and vendor management in a high-demand urban environment.
• Managed financial operations using Yardi, including invoice processing, vendor payments, and expense tracking across two buildings to ensure accurate and timely accounting records.
• Supported ownership and corporate accounting teams with budget development, variance analysis, and monthly financial reporting during lease-up and stabilization phases.

Operations Manager - One Chicago (Willow Bridge Property Company) - Chicago, IL

(2021-07 - 2023-10)

• Oversaw daily operations of a large mixed-use luxury property consisting of 735 apartments and 77 condominium units, ensuring smooth coordination between residential services, building operations, and ownership expectations.
• Supervised and developed a team of 12 staff members across multiple departments, maintaining high service standards and efficient workflow across a high-volume property.
• Coordinated with building leadership, vendors, and internal departments to address operational needs, resident concerns, and ongoing maintenance requirements in a fast-paced environment.
• Utilized Yardi to support financial operations including invoice entry, coding, and tracking property expenses to ensure accuracy and compliance with accounting procedures.
• Assisted accounting and property leadership teams with reviewing monthly financial reports, monitoring expenses, and supporting budget adherence across residential and condominium operations.

Associates in Arts - Valencia College