Technical Support Analyst at Noble Systems (2007-08 – 2012-05)
- Handled high-volume inbound client calls to troubleshoot system issues, application errors, and configuration problems
- Resolved customer concerns with patience and empathy, maintaining professionalism during escalated situations
- Performed SQL-based validation and correction of customer records to ensure accurate billing and usage information
- Investigated discrepancies by reviewing account data and verifying information across systems
- Managed Jira tickets, documented interactions clearly, and communicated resolutions to clients and internal teams
ETL Developer at Bluesky Ltd (2012-06 – 2017-08)
- Reviewed and validated financial and regulatory data to ensure accuracy before processing
- Resolved data issues affecting customer billing and account information
- Prepared reports, documented findings, and communicated clearly with cross-functional teams
- Demonstrated strong analytical skills and the ability to work independently while managing multiple priorities
Dynamics 365 Technical Support at Outsourced (2017-10 – 2020-12)
- Validated customer and master data across Finance, Operations, and Supply Chain modules
- Resolved data discrepancies by researching account details and applying established rules and procedures
- Prepared reports, maintained accurate documentation, and collaborated with finance and operations teams to support customer-facing processes
- Adapted to older enterprise systems and navigated multiple environments to locate and update customer information
Data Engineer/SQL Developer at Velocity (2021-01 – 2025-03)
- Managed customer, product, and vendor master data by applying validation rules and resolving data quality issues
- Supported customer service operations by standardizing incoming datasets and ensuring accurate account information
- Prepared documentation and reports used for customer inquiries and issue resolution
- Demonstrated strong written communication and attention to detail
Data Engineer/ETL Developer at KPMG Australia (2025-04 – 2026-04)
- Migrated data from on-premise systems to Azure SQL, ensuring accuracy and completeness for downstream customer service and billing processes
- Cleaned and standardized raw data to support usage review, account validation, and discrepancy resolution
- Maintained Python and SQL codebases, updated database models, and ensured data integrity across multiple systems
- Demonstrated strong analytical thinking and the ability to work independently while meeting deadlines in a fast-paced environment
Azure Cloud Database Bootcamp Student at Self-directed Learning (2026-05 – Present)
Enrolled in a Azure Cloud database bootcamp in order to bring skills up to current technology. Studied for, and passed, the Microsoft DP-600 certification earning the title Microsoft Certified Fabric Analytics Engineer Associate.
