Jimm Manuel

Customer Service and Technical Support Specialist with 5+ years of experience handling high-volume inquiries, resolving billing and account issues, and supporting enterprise systems. Strong background in call handling, data accuracy, problem-solving, and customer communication across utility, banking, and technology environments. Skilled in navigating older systems, documenting interactions, and delivering reliable service in fast-paced settings.

Technical Support Analyst at Noble Systems (2007-08 – 2012-05)

• Handled high-volume inbound client calls to troubleshoot system issues, application errors, and configuration problems
• Resolved customer concerns with patience and empathy, maintaining professionalism during escalated situations
• Performed SQL-based validation and correction of customer records to ensure accurate billing and usage information
• Investigated discrepancies by reviewing account data and verifying information across systems
• Managed Jira tickets, documented interactions clearly, and communicated resolutions to clients and internal teams

ETL Developer at Bluesky Ltd (2012-06 – 2017-08)

• Reviewed and validated financial and regulatory data to ensure accuracy before processing
• Resolved data issues affecting customer billing and account information
• Prepared reports, documented findings, and communicated clearly with cross-functional teams
• Demonstrated strong analytical skills and the ability to work independently while managing multiple priorities

Dynamics 365 Technical Support at Outsourced (2017-10 – 2020-12)

• Validated customer and master data across Finance, Operations, and Supply Chain modules
• Resolved data discrepancies by researching account details and applying established rules and procedures
• Prepared reports, maintained accurate documentation, and collaborated with finance and operations teams to support customer-facing processes
• Adapted to older enterprise systems and navigated multiple environments to locate and update customer information

Data Engineer/SQL Developer at Velocity (2021-01 – 2025-03)

• Managed customer, product, and vendor master data by applying validation rules and resolving data quality issues
• Supported customer service operations by standardizing incoming datasets and ensuring accurate account information
• Prepared documentation and reports used for customer inquiries and issue resolution
• Demonstrated strong written communication and attention to detail

Data Engineer/ETL Developer at KPMG Australia (2025-04 – 2026-04)

• Migrated data from on-premise systems to Azure SQL, ensuring accuracy and completeness for downstream customer service and billing processes
• Cleaned and standardized raw data to support usage review, account validation, and discrepancy resolution
• Maintained Python and SQL codebases, updated database models, and ensured data integrity across multiple systems
• Demonstrated strong analytical thinking and the ability to work independently while meeting deadlines in a fast-paced environment

Azure Cloud Database Bootcamp Student at Self-directed Learning (2026-05 – Present)

Enrolled in a Azure Cloud database bootcamp in order to bring skills up to current technology. Studied for, and passed, the Microsoft DP-600 certification earning the title Microsoft Certified Fabric Analytics Engineer Associate.

Bachelor of Science in Computer Science – University of the Philippines