William Ford

Customer-focused professional with 4+ years of experience resolving technical and service issues in fast-paced environments. Proven ability to troubleshoot problems, communicate solutions clearly, and maintain calm under pressure. Proficient in Microsoft Office and POS systems, with a strong foundation in customer service, cash handling, and process adherence. Eager to apply hands-on problem-solving skills to a Technical Support Specialist role.

Customer Service & Asset Protection Associate at Best Buy (2024-04 – Present)

• Serve as a first point of contact for customer inquiries, troubleshooting product issues and directing customers to appropriate solutions or departments
• Assist customers with consumer electronics selection and explain technical features in clear, accessible language
• Monitor store systems and enforce loss prevention protocols, requiring attention to detail and situational awareness
• Collaborate with team members to ensure accurate inventory and smooth floor operations
• Gained hands-on experience with virtual machines for testing and isolating software environments
• Applied Microsoft Active Directory skills including user account management, group policy navigation, and password administration

Team Member (Seasonal) at Target (2023-08 – 2023-11)

• Processed high-volume customer transactions accurately using POS systems during peak seasonal period
• Resolved checkout and payment discrepancies quickly to minimize customer wait times
• Maintained a friendly, efficient demeanor under high-traffic conditions

Baker & Customer Service at Crumbl Cookies (2021-07 – 2023-08)

• Took customer orders and addressed inquiries, maintaining a high standard of service accuracy
• Operated kitchen equipment and followed strict food safety protocols, demonstrating adherence to structured procedures
• Trained on new product lines and communicated menu changes to customers clearly

Crew Member at McDonald's (2020 – 2021)

• Managed drive-through operations, handling customer orders and cash transactions with speed and accuracy
• Maintained composure and efficiency during high-volume rushes while meeting service time targets

High School Diploma – James River High School (2023)