Jimmy Ing

Senior QA automation engineer with 10+ years designing and scaling test automation frameworks for high-velocity SaaS platforms.

Proven record of measurable engineering impact: collapsed release cadence from quarterly to daily (up to 10 deploys/day), cut CI regression runtime by 93% (4 hrs → 15 min), and eliminated $10K+/month in redundant cloud infrastructure spend. Skilled in TDD/BDD, CI/CD pipeline design (GitHub Actions, Jenkins), and building scalable, maintainable automation platforms in JavaScript/TypeScript, Python, and C#. Comfortable owning quality end-to-end — from framework architecture to stakeholder communication with senior leadership.

Senior Software Engineer in Test at Artera (formerly WELL Health) (2024-11 – 2025-05)

Promoted to Senior; assumed lead responsibilities. SaaS patient communication platform serving 500K+ healthcare providers.

• Designed and implemented the org-wide performance testing framework using Grafana K6, establishing baseline benchmarks and alerting thresholds adopted as the release standard across all squads.
• Authored test plans and best-practice documentation that reduced defect escape rate and improved sprint predictability across cross-functional teams.
• Served as quality gate owner for major platform features, coordinating sign-off across Product, Engineering, and DevOps ahead of multiple daily releases.
• Led weekly 1:1s, pair programming sessions, and structured onboarding for SDET hires, building a quality-first engineering culture.

Software Engineer in Test II at Artera (formerly WELL Health) (2021-05 – 2024-11)

Individual Contributor

• Authored 1,500+ test cases spanning E2E, integration, and unit layers, achieving comprehensive coverage across core patient communication workflows.
• Partnered with DevOps to integrate GitHub Actions into the release pipeline, collapsing release cadence from quarterly to 10 deployments per day (12x faster release cycle).
• Owned the full authentication test lifecycle for Auth0 and Okta implementations from requirements through production sign-off, reducing post-release auth incidents to zero.
• Engineered an internal test data purge process eliminating redundant storage in production test environments, saving $10,000+/month in cloud infrastructure costs.

Automation Engineer II at Bluebeam Inc. (2019-11 – 2021-05)

API & UI Automation. SaaS construction and design collaboration software used by 3M+ professionals worldwide.

• Rearchitected the legacy test suite against a custom REST API framework, cutting full regression runtime from 4 hours to 15 minutes (a 93% reduction in CI feedback time).
• Built 2,000+ automated test cases covering API endpoints and UI workflows across Bluebeam Studio and Drawings desktop products using Selenium and Ranorex.
• Integrated TestRail via automation to programmatically log and track test results, eliminating manual reporting overhead.

Quality Software Engineer III at Bluebeam Inc. (2018-02 – 2019-11)

Release Lead

• Owned daily release management for Studio and Drawings, enforcing quality gates for zero-defect deployments across a high-velocity pipeline.
• Collaborated with Developers and DevOps to migrate from a bi-weekly monolithic release model to a daily microservices CI/CD pipeline.
• Designed and executed backend testing strategy for encrypted document deletion across AWS DynamoDB, S3, and SQS, validating data compliance and integrity requirements.
• Onboarded new QE team members to legacy and modern service architectures, reaching meaningful contribution within their first sprint.

QA Engineer at ZirMed Inc. (2015-07 – 2017-05)

Sole QA Engineer. Healthcare revenue cycle management platform processing billions in medical claims annually.

• Led QA as sole engineer on the ZirMed Assurance of Quality (ZAQ).NET tool, delivering 8 months ahead of a 24-month schedule (33% schedule compression).
• Wrote 700+ automated tests replacing 40+ hours of weekly manual effort with a 20-minute run (120x faster).
• As sole QA lead on the SouthWest measure processing tool, reduced measure creation from 4,800 person-hours (10 staff, 3 months) to 160 hours (2 staff, 2 weeks) — a 30x productivity gain.
• Automated C&U report generation, cutting turnaround from 25 hours to 15 minutes (100x faster) with zero regression defects post-launch.

Bachelor of Science in Joint Mathematics & Economics, Minor: Japanese Studies – University of California, San Diego (UCSD)