Patient Advocate - Houston, TX
(2024-02)
- Assist patients with understanding benefits, coverage, and billing inquiries.
- Advocate for patient rights by researching and resolving claim and authorization issues.
- Coordinate communication between patients, providers, and insurance representatives.
- Educate patients on procedures, appointments, and documentation requirements.
- Maintain confidentiality in compliance with HIPAA regulations.
- Provide compassionate support and accurate follow-up information.
Switchboard Operator / Receptionist - Florida Blue / GuideWell - Miami, FL
(2023-08 - 2024-01)
- Managed 50–100 inbound calls daily via multi-line system.
- Routed calls to appropriate departments and resolved customer inquiries.
- Provided support for basic clerical tasks and email communication.
- Distributed messages through Outlook and Microsoft Teams.
Team Leader - ModivCare Solutions LLC - Cutler, CA
(2021-12 - 2023-07)
- Responded to inquiries from agents and customers via phone and Teams.
- Maintained member databases including contact and medical details.
- Scheduled meetings, updated calendars, and documented workflows.
- Created procedures to improve team efficiency and accuracy.
- Ensured confidentiality of all records handled.
Medical Records Clerk - Helpmates Staffing Agency - Irvine, CA
(2022-09 - 2023-01)
- Prepared, organized, and shipped medical records for legal review.
- Maintained accurate electronic and hard-copy files and consolidated charts.
- Performed typing, filing, emailing, and proofreading duties.
- Complied with HIPAA guidelines using EMR systems.
Medical Receptionist / Call Center Representative - Cognizant Technology Solutions - Arizona (Remote)
(2020-06 - 2022-07)
- Handled 50–80 inbound calls regarding medical claims and appointments.
- Verified HIPAA information, updated patient accounts, and scheduled visits.
- Processed EOB and CPT lookups and routed calls appropriately.
- Communicated via fax, email, and chat systems.
Sales Representative (Remote) - Triton Technologies
(2020-03 - 2020-05)
- Answered inbound calls, processed orders, and completed data entry.
- Upsold products and resolved customer complaints.
- Maintained knowledge of product offerings to meet customer needs.
Receptionist - HealthSouth Rehabilitation Hospital of Mid Cities - Bedford, TX
(2016-10 - 2019-10)
- Greeted patients and visitors; issued visitor passes and maintained lobby area.
- Managed 200+ calls daily via PBX multi-line system.
- Scheduled appointments, collected co-pays/deductibles, and verified insurance.
- Scanned, filed, and maintained EMR/EHR using eClinicalWorks.
- Performed billing and assisted multiple departments.
Front Desk Receptionist - Super 8 Motel - Bedford, TX
(2013-04 - 2015-10)
- Delivered high-quality guest service and maintained professional appearance.
- Coordinated shuttle schedules and maintained confidentiality.
- Assisted with hotel operations while meeting Wyndham brand standards.
Jewelry Designer / Owner - Saint Croix, VI
(2011-04 - 2013-05)
- Marketed and sold custom jewelry to targeted clientele.
- Managed inventory, purchasing, shipping, and online updates.
Secretary - Department of Justice - Saint Croix, VI
(1999-06 - 2003-12)
- Answered and screened calls, greeted clients, and prepared legal documents.
- Updated attorney calendars and tracked critical deadlines.
- Handled filing, scanning, faxing, and travel arrangements.
