Joanie Rathjen
Patient Accounts
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About
Experienced customer service and administrative professional with strong communication, leadership, and problem-solving skills.
Background includes healthcare registration, telecommunications support, office administration, appointment scheduling, and escalated customer service. Proven ability to work in fast-paced environments while maintaining professionalism, accuracy, and excellent customer care. Experienced with Microsoft Office, team leadership, client support, and handling high-volume phone calls.
Experience
Patient Accounts - Conifer Health - Grand Island, Nebraska
(2025-08 - 2025-11)
- Checked in emergency room patients and verified patient information
- Assisted with patient registration and account updates
- Maintained accurate records in a fast-paced healthcare environment
- Coordinated with medical staff to support efficient ER admissions
- Delivered professional and compassionate customer service to patients and families
Administrative Assistant - Andrew Simmons CPA
(2025-11 - 2026-04)
- Scanned, organized, and uploaded confidential tax and client documents
- Assisted clients with paperwork and administrative support
- Maintained accurate digital records and filing systems
- Supported daily office operations with professionalism and confidentiality
- Provided excellent customer service in a busy office setting
Team Lead / Customer Service Representative - Vyve Broadband
(2019-05 - 2025-06)
- Assisted customers with cable, internet, and account-related issues
- Managed inbound and outbound customer service phone calls
- Helped customers with equipment setup, troubleshooting, and returns
- Handled escalated customer concerns and resolved service issues
- Assisted with team support and leadership responsibilities
- Maintained customer account documentation and service records
- Scheduled appointments and coordinated customer service requests
Education
Customer Care and Administrative Business - Lincoln School of Commerce
Customer Service Studies - NTCI Online Training
Customer Service Coursework - Arapahoe Community College (Online)
