Kenley Taulbee
Patient Accounting Clerk
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About
Passionate about supporting individuals and families, promoting mental health and well-being, and helping people connect with resources and services that meet their needs. Strong interpersonal, communication, organization, and problem-solving skills with a compassionate and client-focused approach. Experienced in working with sensitive information, maintaining accurate records, communicating with diverse individuals, and providing professional support in a healthcare environment.
Interested in case management, social services, mental health advocacy, community resources, and helping individuals overcome barriers and achieve success.
Experience
Patient Accounting Clerk - Pikeville Medical Center
(2026-04)
Manage patient accounts and financial information accurately while maintaining confidentiality and attention to detail.
- Review and process patient account information, billing documentation, payments, and related records.
- Communicate professionally with patients, healthcare staff, insurance companies, and other departments to resolve account questions and concerns.
- Research account discrepancies and assist with resolving billing and payment issues in a timely manner.
- Maintain organized and accurate documentation while handling sensitive patient information in accordance with privacy and confidentiality standards.
- Provide compassionate, professional customer service to patients who may have questions or concerns regarding their healthcare accounts.
- Utilize computer systems and healthcare-related software to update, review, and maintain patient records and account information.
- Demonstrate strong organization, problem-solving, communication, and time-management skills in a fast-paced healthcare environment.
Education
Bachelor of Arts - Sociology - Morehead State University (2025)
Minor - Social Work - Morehead State University (2025)
