JoAnn Burns

Accomplished Executive Administrative Professional, experienced in supporting senior leadership and office operations across automotive, healthcare, consumer goods, and government. Skilled in complex calendaring, travel and expenses, vendor and facilities management, onboarding, I-9 compliance, and event coordination. Trusted for confidentiality, service excellence, and process improvement.

Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.

Office Administrator - Whitebridge Pet Brands

(2024-07 - 2025-09)

Company acquired & position dissolved

• First point of contact, greet visitors, answer phones and manage incoming mail and emails
• Oversee daily office operations to ensure efficiency and organization
• File documents, handle correspondence, ship packages and provide general support
• Manage agendas, travel arrangements and appointments for executives and other key employees
• Order and maintain office supplies, manage inventory, and ensure office equipment is in working order
• Coordinate employee relations activities, including daily replenishment of refrigerator, pantry snacks and coffee station; weekly in-house lunches and monthly birthday celebrations
• Liaise with vendors and oversee the maintenance of the office facility
• Assisting with onboarding new employees and coordinating HR-related tasks

Human Resources Assistant - St. Luke's Hospital

(2023-09 - 2024-07)

• Provide direction and assistance to employees, applicants and visitors
• Onboard 30-50 new hires bi-monthly and ensure 100% on time I-9 compliance
• Facilitate volunteer and student onboarding, including background checks and ID badges
• Create and distribute employee ID badges for all new and current employees in all St. Luke's facilities
• Responsible for transit and ticket sales to employees for events and entertainment
• Provide appropriate information and compose letters regarding employment verifications
• Scan documents and maintain electronic personnel files
• Responsible for daily incoming and outgoing departmental mail
• Provide support to Human Resource Leaders and Business Partners

Office Manager - Matheny Heating & Cooling

(2022-06 - 2023-03)

Company downsize

• Weekly time sheet and PTO management
• Accounts receivable/payable
• Product and warranty registration for customers
• Answer phone calls, dispatch technicians and respond to customer questions
• Maintain vehicle registrations
• Maintain business licensing by municipality

Office Manager - Telle Tire & Auto Centers

(2022-03 - 2022-06)

• File & organization management
• Promotions and event coordination - logistics, ordering, prizes, marketing
• Social media support - article postings, promotional content, respond to customer inquiries
• Ensure consistency and update acquired stores media pages as applicable
• Charity support & community involvement

Personal Property Clerk - Collector of Revenue - City of St. Louis

(2020-10 - 2022-03)

• Collect taxes owed by St. Louis City residents for Personal Property & Real Estate
• Answer customer questions and explain policies
• Explain customer's tax bills in person and via telephone
• Prepare contracts for payment plans
• Share additional resources to help with customer concerns
• Deescalate situations by listening, showing empathy and treating people with respect

Administrative Assistant - McCormack Baron Management

(2020-06 - 2020-10)

Short-term, temporary assignment

• Devise a company-wide action plan around Covid19 safety for residents
• Create documents and flyers for upcoming events for residents and employees at individual properties
• Generate surveys and questionnaires to better understand the needs and concerns of residents and employees at each property

Administrative Assistant - Avis Budget Group

(2017-11 - 2020-03)

• Administer employee changes including leave of absence, pay increases, title changes and termination
• Recruiting, on-boarding and orientation of new hires and
• Maintain compliance and recertification of I-9's and ensure all new hire documents are completed timely and accurately
• Execute time sensitive transactions for union employees
• Create, edit and proofread communications, including confidential information
• Establish and maintain positive working relationships with employees and customers
• Coordinate office services such as personnel, payroll, attendance records and supplies
• Read and screen correspondence, identifying critical issues and prioritizing
• Create and maintain calendars, schedule and organize activities
• Copying, filing, communications, internet research requests, etc.
• Prepare purchase orders and processes invoices and expense reports
• Maintain compliance with EEOC, OSHA, FMLA, DOT and other State and Federal employment laws
• Lead planning of on-site activities and assist management with recognition events

Consulting, Volunteer & Professional Development

(2015-02 - 2017-11)

• Supporting local nonprofits with admin projects
• Refreshed Excel and HRIS skills
• Sharpened customer service skills
• Completed short-term temp assignments as needed

Executive Assistant - Enterprise Fleet Management

(1992-06 - 2015-02)

Company restructuring, position dissolved

• Serve as liaison for Vice President with community leaders and charitable organizations
• Manage tasks, responsibilities, email and voicemail for the Vice President and Sr. Management team
• Maintain calendars for Vice President, management team and conference center
• Manage expenses for Vice President and management team, including expense reporting, company credit cards, invoice tracking and statement reconciliation
• Provide office with a centralized source of administrative management
• Write, proofread and edit internal and external correspondence and memos
• Coordinate travel and create itineraries for senior executives and staff
• Organize meetings, conferences, events and special projects
• Draft meeting and conference agendas
• Create PowerPoint presentations for National Officer's meetings and business development
• Prepare and distribute materials, arrange meals and breaks and executed follow-up for on and offsite meetings, conferences and special events
• Manage and maintain conference and break rooms, including supplies and equipment
• Develop and manage monthly employee recognition program
• Manage employee gift card discount program and employee relations gifts
• Primary Tour Ambassador for guests and assisted with any special requests
• Organize events and fundraising efforts supporting the annual United Way campaign
• Manage receptionist area, including greeting visitors and responding to telephone and in-person requests for information, mail distribution
• Contact for Administrative and Executive Assistants with policy, annual conferences & special events
• Serve on a committee of Executive and Admin Assistants, sharing information ideas and best practices
• Respond to personnel inquiries and resolve employee concerns
• Audit job postings and personnel files
• FMLA and benefits administration
• Expedite system access and equipment requests for new employees
• Operations and Facilities Management; office, kitchen and conference supply requests
• Cultivate working relationships with, building management, vendors, contractors and suppliers
• Coordinate with housekeeping, maintenance, security and IT

Criminal Justice Major, MS Office software applications, Composition/Business and Creative Writing, Social Sciences, Philosophy - ST. LOUIS COMMUNITY COLLEGE – FOREST PARK