Emma Bennett

Results-driven operations, healthcare administration, and customer service professional with 8+ years of experience supporting medical, dental, wellness, nonprofit, and community-based organizations. Demonstrated expertise in healthcare operations, insurance verification, benefits coordination, claims management, prior authorizations, patient relations, scheduling, and regulatory compliance. Proven ability to manage complex administrative workflows, coordinate cross-functional teams, improve operational efficiency, and deliver exceptional client and patient experiences in fast-paced environments.

Experienced in leadership, staff training, volunteer management, event coordination, records management, and process improvement. Recognized for strong organizational skills, attention to detail, effective communication, and the ability to build positive relationships with patients, customers, providers, stakeholders, and team members. Proficient in HIPAA-compliant environments, EMR/EHR systems, Microsoft Office, Google Workspace, and high-volume administrative operations.

Volunteer Activities Committee Chair - The Church of Jesus Christ of Latter-Day Saints - San Diego, CA

(2025-08)

• Led and developed a 10-member volunteer team, providing ongoing mentorship, performance feedback, and leadership support to strengthen engagement and accountability
• Designed and facilitated weekly planning sessions and informal trainings to improve team coordination, communication, and program execution
• Directed end-to-end logistics for recurring and annual community events serving 100–1,000+ participants, ensuring seamless execution and high engagement
• Built scalable systems and planning tools that improved volunteer coordination, reduced operational bottlenecks, and enhanced overall team performance

Front Office Manager - Longevity Physical Therapy & Wellness - Mesa, AZ

(2024-12 - 2025-07)

Managed all front-office operations for a growing healthcare practice, serving as the primary liaison between patients, providers, and insurance carriers.

• Verified commercial insurance, Medicare, and Medicaid eligibility, benefits, and coverage requirements prior to treatment
• Obtained and tracked prior authorizations and referrals to ensure timely patient care and reimbursement
• Coordinated provider credentialing and maintained payer enrollment requirements with insurance networks
• Submitted, monitored, and resolved insurance claims, denials, and reimbursement issues
• Educated patients regarding insurance benefits, coverage limitations, and financial responsibilities
• Maintained HIPAA-compliant patient records and administrative systems while supporting daily clinic operations

Program Director / Branch Administrative Coordinator - Boys & Girls Club of Arizona - Mesa, AZ

(2022-08 - 2024-01)

• Managed scheduling, reporting, records management, and administrative operations
• Coordinated communications among staff, leadership, and community stakeholders
• Developed systems that improved operational efficiency and accountability
• Supervised and trained team members while supporting organizational goals and compliance requirements

Benefits Coordinator / Front Desk Receptionist - Jones Family Dentistry - Tempe, AZ

(2021-06 - 2022-03)

• Verified dental insurance benefits and eligibility for new and existing patients
• Reviewed treatment estimates and helped patients understand insurance coverage, out-of-pocket costs, and payment expectations
• Processed dental claims, claim attachments, appeals, and follow-up communications with insurance carriers
• Coordinated pre-authorizations and benefit breakdowns to support treatment acceptance and financial planning
• Managed patient scheduling, recall appointments, and high-volume phone communications
• Maintained accurate patient records while ensuring HIPAA compliance and exceptional patient service
• Assisted patients in navigating complex insurance situations, including coordination of benefits and claim resolution

Front Desk Attendant - Peaks Athletic Club - Fountain Hills, AZ

(2020-04 - 2021-02)

• Improved member satisfaction by creating consistent communication and service routines that supported retention and strengthened daily operations
• Increased administrative accuracy by organizing membership records, POS procedures, and front-desk workflows, reducing errors and speeding up service times
• Managed member check-ins, phone inquiries, and facility communication while maintaining an organized, welcoming front-desk environment

Clinical Assistant - Women's Health Center - Orem, UT

(2019-04 - 2020-01)

• Performed strict in-process quality verification of medical insurance, patient documentation, and clinical readiness to support daily operations
• Maintained absolute compliance with infection-control procedures, PPE requirements, and rigid patient safety protocols
• Verified incoming medical data and documentation accuracy to identify, flag, and resolve discrepancies before care was administered

Summer Art Teacher - KAUST Community Programs - Saudi Arabia

(2016-06 - 2016-12)

• Designed and delivered structured art-based learning activities that supported creativity, emotional development, and skill-building for youth in a multicultural community environment
• Developed lesson plans, instructional materials, and classroom systems that improved student engagement, participation, and confidence in hands-on learning settings
• Fostered a supportive and inclusive environment by encouraging individual expression, teamwork, and positive behavioral development among diverse student groups
• Collaborated with program staff to coordinate daily operations, improve activity flow, and ensure consistent, high-quality youth program delivery

Bachelors of Business Management - Business Management - BYU Pathways (2027-06)