Joanna Polk

Dedicated U.S. Air Force veteran with 7+ years in education and child development, recent experience as a DCFS CPS Caseworker conducting child abuse investigations, plus strong background in case management, administrative support, security, and logistics. Proven skills in crisis intervention, client advocacy, record-keeping, compliance, and supporting vulnerable populations. Adaptable professional seeking a part time role.

DCFS CPS Caseworker at Department of Children & Family Services (2025-02 – 2026-02)

• Conducted thorough investigations into allegations of child abuse and neglect, including home visits, interviews, and risk assessments to ensure child safety.
• Collaborated with law enforcement, medical professionals, educators, and social workers to gather evidence and recommend interventions or protective actions.
• Maintained detailed case documentation, adhered to legal protocols, and recommended services or removals when necessary.
• Managed high-volume caseloads while prioritizing timely and ethical decision-making.

Substitute / Special Education Teacher at Various Schools, California and Utah (2018-10 – 2025-02)

• Designed and delivered individualized lesson plans aligned with IEPs, modifying instruction to accommodate diverse learning styles and boosting student participation.
• Graded assignments, conducted assessments, and facilitated parent-teacher conferences to support academic and developmental progress.
• Maintained safe, positive classroom environments and supervised students in various school settings.
• Ensured full regulatory compliance with special education laws.

Childcare Provider at Childcare Provider (Volunteer) (2008 – 2024)

• Developed and implemented age-appropriate curricula addressing multiple learning styles for children 0–14 years old.
• Promoted positive behavior through reinforcement techniques and tracked daily activities, behaviors, meals, and developmental milestones.
• Supervised field trips and transportation while building strong parent relationships.

Case Manager at Community Action Partnership (2017-03 – 2017-08)

• Performed client intakes, assessments, background checks, and screenings for homeless services programs.
• Coordinated resource referrals, maintained administrative databases, and enforced facility security policies.
• Utilized conflict resolution and crisis management to support client stability.

Direct Support Professional at Valley Achievement Center (2018-01 – 2018-03)

• Assisted clients with developmental disabilities in daily living skills, medical appointments, and community integration.
• Administered Pro-ACT crisis intervention and maintained accurate health/medication records.

General Laborer at Veterans Outreach Program – Caltrans (2018 – 2019)

Performed highway maintenance, landscaping, and safety coordination.

Bus Operator at Regional Transit Authority (2016 – 2017)

Ensured safe passenger transport and vehicle maintenance.

Inventory Control Manager at Second Amendment Sports (2016 – 2016)

Streamlined inventory processes, supervised staff, and managed shipping/receiving.

Leads Consultant at Divine Power Solar (2015 – 2016)

Generated sales leads and supported client education.

Security Forces Trainer / Military Police at United States Air Force (2007 – 2011)

Conducted investigations, trained handlers, secured facilities, and enforced protocols.

Credential / Master's Level Coursework in Inclusive Education – University of La Verne

B.S. in Human Services (Concentration in Family & Children Services) – University of Phoenix

Coursework toward Social Work Licensure in Social Work – University of Utah