Joanna Williams
Friendly, dependable, and hardworking professional with experience in customer service, food service, and hospitality
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About
Friendly, dependable, and hardworking professional with experience in customer service, food service, and hospitality. Strong communication skills, attention to detail, and a proven ability to handle fast-paced environments. Looking to bring my skills to a remote customer service role where I can provide excellent support from home.
Experience
TEAM MEMBER - Burger King - Hollywood, FL
(2026-06)
- Provide friendly and efficient customer service in a fast-paced restaurant
- Process customer orders and payments accurately
- Maintain cleanliness, food safety, and an organized work area
- Trained new hires on safe food-handling, portioning, and cleaning checklists to maintain service consistency
- Prepared grill and fryer stations each shift, calibrated cook times, and met food temperature standards to pass health inspections
- Operated POS system to process orders and cash/card payments rapidly while minimizing transaction errors
- Executed drive-thru timing adjustments and prep staging to shorten customer wait during lunch rushes
- Maintained dining and service areas through scheduled cleaning rounds, keeping seating available during busy shifts
PREP COOK - Chico Malo - Phoenix, AZ
(2021-01 - 2022-06)
- Prepared ingredients and maintained kitchen organization and cleanliness
- Ensured food safety standards and efficient operations
- Collaborated with kitchen staff to meet high-volume demands
CASHIER - Checkers - Hollywood, FL
(2019-03 - 2019-08)
- Delivered fast, friendly customer service in a high-traffic setting
- Handled cash, processed orders, and resolved customer complaints
- Maintained a clean and organized work area
CASHIER - Party City - Hollywood, FL
(2018-09 - 2019-02)
- Assisted customers with purchases and provided product recommendations
- Operated POS system and managed returns and exchanges
- Supported floor staff during busy holiday seasons
GENERAL LABORER - Action Labor - Hollywood, FL
(2018-07 - 2018-08)
- Performed physically demanding tasks including lifting, cleaning, and moving supplies
- Maintained safe and efficient workflow in team-based projects
Education
GED - Saint James Academy
