Joanne Davison
Dedicated professional in customer support with strong communication and problem-solving skills
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About
Dedicated professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Experience
Owner/Operator - Camp Ankle Biters - San Tan Valley
(2004-05)
- Ensure a safe, happy, and stimulating environment for children.
- Manage and coordinate curricula that complies with state requirements.
- Ensure that my home is safe for children and complies with laws and regulations.
- Evaluate and purchase materials, equipment, and supplies.
- Complete ongoing training and courses to remain up to date on daycare standard and procedures.
- Communicate and meet with prospective/current clients regarding their children and the policies.
- Manage and oversee the budget and accounts and ensure that the childcare remains profitable.
- Develop and facilitate a marketing and communications plan.
- Cold call and follow up with prospective clients.
Director of Retail Implementation - NACDS/chaindrugstore.net - Alexandria, VA
(1999-09 - 2004-03)
- Managed online/phone/in person training of retail pharmacy management on utilizing the online proprietary sales and marketing tool.
- Provided exemplary customer care.
- Plan and schedule travel/meeting/training trips to client sites all over the country.
- Update and organize data files.
- Cold call and follow up with prospective clients.
Cashier, Store Supervisor and Assistant Manager - CVS Pharmacy - Maryland
(1983-09 - 1999-01)
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, enhancing overall service experience.
- Maintained accurate cash register balances during shifts.
- Collaborated with team members to ensure smooth store operations.
- Implemented promotional displays to boost product visibility and sales.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Trained new staff on cash handling procedures and customer service best practices.
- Monitored inventory levels, assisting in restocking merchandise as needed.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School - Robert E. Peary High School
Business Management - Business Management - Montgomery Community College (1986-05)
