AV Technician - Monona Terrace Conference Center - Madison, Wisconsin
(2025-01)
- Managed all video operations during live events, including video switching, camera systems, projection, presentation playback, and content distribution.
- Designed, configured, and operated live streaming systems for corporate meetings, conferences, and hybrid events using Blackmagic ATEM switchers and professional streaming platforms.
- Broadcasted live content to client websites and streaming services while monitoring stream health, video quality, and audience accessibility.
- Installed and configured projection systems, screens, lighting, pipe and drape, staging elements, and supporting A/V infrastructure.
- Managed cable routing, power distribution, and equipment organization to maintain safe, efficient, and professional event environments.
AV Technician & Project Manager - Sonic Foundry / Enghouse Systems - Madison, Wisconsin
(2021-01 - 2025-01)
Produced and managed live, virtual, and hybrid events for corporate, healthcare, and higher education clients, overseeing all phases of production from pre-event planning through post-event delivery.
- Built and operated on-site, virtual, and hybrid production environments utilizing professional audio, video, streaming, and broadcast technologies to support conferences, webinars, executive presentations, and multi-session events.
- Configured and operated live streaming workflows using Mediasite, vMix, and supporting A/V systems, ensuring reliable content delivery to both in-person and remote audiences.
- Provided real-time technical support for presenters, speakers, and event staff, assisting with presentation delivery, audio/video setup, remote connections, and platform navigation throughout live events.
- Troubleshot and resolved audio, video, networking, and streaming issues during live broadcasts, quickly diagnosing problems and implementing solutions to minimize disruption and maintain production quality.
- Managed audience engagement tools including live Q&A, chat moderation, polling, and interactive event features, helping facilitate communication between presenters and attendees during virtual and hybrid events.
- Collaborated with clients, marketing teams, IT departments, and event organizers to develop production plans, define technical requirements, and deliver event experiences aligned with client objectives.
- Edited, processed, and published event recordings for on-demand viewing, ensuring content met quality standards and was properly prepared for distribution through the Mediasite platform.
- Maintained strong client relationships through proactive communication, technical consultation, and exceptional customer service, serving as a trusted resource before, during, and after events.
- Managed end-to-end event production workflows, including equipment deployment, system testing, live operation, content capture, post-production, and final content delivery.
- Coordinated with production teams and remote operators to ensure seamless execution of complex multi-speaker, multi-camera, and multi-session events.
Contact Tracer / Data Entry / Community Engagement - Public Health Madison and Dane County - Madison, Wisconsin
(2020-10 - 2021-10)
- Conducted patient outreach and provided medical information and resources.
- Accurately entered and maintained data in the Wisconsin Immunization Registry.
- Canvassed various neighborhoods in the Madison area to educate communities about the COVID-19 vaccine.
- Coordinated and operated mobile vaccination clinics.
Customer Service Representative - Mole-Richardson - Los Angeles, California
(2019-10 - 2020-07)
- Customer Service: Respond to customer inquiries about products, services, pricing, and availability. This would involve answering phone calls, emails, and in-person chats.
- Sales Support: Assist customers in selecting the right products based on their needs, whether it's lighting equipment, accessories, or spare parts. This may include providing detailed product information, offering alternatives, and explaining technical specifications.
- Order Processing: Handle the end-to-end process of placing orders, ensuring accuracy in product selection, quantity, and shipping details. This includes entering orders into the system, confirming payment, and tracking deliveries.
- Product Knowledge: Maintain a deep understanding of the company's product lines, including the latest innovations in lighting technology. This knowledge helps in advising customers, resolving technical issues, and promoting new products.
- Relationship Management: Build and maintain relationships with customers, understanding their needs and ensuring long-term satisfaction. This could involve follow-up calls, addressing concerns, and providing after-sales support.
- Problem Resolution: Handle customer complaints or issues with orders, including coordinating returns, exchanges, or repairs. This role often involves working closely with other departments like logistics, finance, and technical support to resolve problems quickly.
Data Entry - SmartyPants Vitamins - Los Angeles, California
(2019-06 - 2019-09)
- Data Input: Entering various types of data into company databases, spreadsheets, or other software systems. This data could include sales figures, inventory levels, customer orders, or product information.
- Data Verification: Ensuring the accuracy of the data being entered by cross-referencing with source documents, correcting any errors, and ensuring that all entries meet company standards.
- Maintaining Databases: Regularly updating and maintaining databases to ensure that all information is current and accurate. This might involve adding new entries, updating existing ones, and removing outdated information.
- Document Management: Organizing and filing physical and digital documents related to data entry, such as invoices, order forms, and inventory lists, ensuring they are easily accessible when needed.
- Reporting: Generating simple reports based on the data entered, such as summaries of daily or weekly entries, and providing these to supervisors or other team members.
- Communication: Communicating with other team members to clarify data-related questions or issues and working with other departments to ensure data accuracy.
- Basic Troubleshooting: Identifying and resolving minor data entry errors or software issues, escalating more complex issues to IT or supervisors.
Administrative Assistant - Retrofit Films - Los Angeles, California
(2019-01 - 2019-05)
- Conduct research for projects, such as finding locations, talent, or props.
- Taking calls and provide customer service to clients.
- Office Support, answering phones, managing emails, and handling other general office tasks.
- Assisting editors by performing simple cuts, assembling rough sequences, or handling initial edits.
- Giving insightful feedback on developing pitches.
- Creating or assisting with simple graphics or titles for videos.
