IT Operations Senior Project Manager at CMIT Solutions/Berkshire Hathaway Insurance Liaison (2023-10 – Present)
- Responsible for the coordination and management of people, process and tools across the spectrum of IT/Operations to include but not limited to: Infrastructure, Security, Help Desk, and all Applications that support the BHSI Vision.
- Lead and support all aspects of Change Management, Problem Management, Fresh Service (Help Desk), Configuration Management, Database Management, Vendor Relationships and the Corporate Road Map for Strategic Initiatives.
- Developed and implemented Project Management tools and methodologies across the enterprise while training and supporting junior staff.
- Managed international projects across multiple lines of support while maintaining seamless communications of all stakeholders while reporting weekly status updates to executive sponsors.
Associate Director at LOGIXHEALTH (2023-03 – 2023-10)
- Lead and manage team of analysts and developers responsible for all aspects of integration between system applications and client EMR’s specially related to billing, financial and performance data.
- Collaborate with clients in implementing the build based off requirements, scope and design to maximize the delivered solutions.
- Conduct post-live analysis and support including operational workflows and system optimization with the potential of additional designs and builds whether standard or custom.
- Develop policies and procedures within internal team and SOP’s between corporate departments.
- Designed KPI dashboards.
- Utilized project management tools and methods to track, manage and forecast existing and future projects.
Senior Manager Enterprise Applications at STEWARD HEALTH CARE (2018-06 – 2022-12)
Primary owner of Steward Health Care’s Integration Engine and Enterprise Master Patient Index. Maintain and manage Rhapsody Integration engine consisting of 44 hospitals and hundreds of communication points both internally and externally through HL7, API, SFTP and other modes of integration.
- Application level maintenance – optimized application operation through performance analysis, downtime planning, functional efficiency improvements, etc.
- Infrastructure – work with network and systems engineering teams to ensure proper hardware configuration incorporating solutions for high-availability (HA), disaster recovery (DR) and 24x7 system monitoring.
- Documentation – ensure accurate and comprehensive documentation for development standards and all processes/procedures.
- Oversee and develop a team of senior and junior level Integration Engineers and analysts.
- Maintain Enterprise Integration cost center
- Project Planning/Management
Team Lead at PARTNERS/MGB Health Care (2008-09 – 2018-06)
Supported multiple clinical applications throughout the enterprise.
- EMPI (Enterprise Master Patient Index)-managed a team of analysts working with operational users, developers and external clients. Coordinated resources and efforts between both internal and external departments to effectively manage the patient population through HL7 standards and custom UI builds within the NextM application.
- Experience in: EGate and Ensemble interface engines, meaningful use requirements, SOP, CACHE and XML web services, HIPAA regulations, data sharing and reporting.
- CPM-Corporate Provider Master is a system wide application allowing the sharing and communication of information between providers and patients. Supported upgrades/enhancements while tracking and fixing system “bugs” along with daily operational issues.
- ECM-Enterprise Clinical Messaging is an application designed to allow clinicians to communicate internally and externally sharing clinical diagnosis between disparate systems.
- HPM-High Performance. Medicine -implemented over 300 physician practices and hospitals into the Partners suite of applications in order to share patient information from admission to discharge via a two-way interface either through HL7 or web services.
- Transferred all applicable legacy data enterprise wide into the Epic database over a 5 year period to meet the requirements and deadlines of the largest initiative in Partners Health Care history.
Senior Project Manager/Senior Analyst at PARTNERS/MGB (2002-02 – 2008-09)
- Manage projects using project management methodologies ranging in size from medium to multi-institutional encompassing building integration relationships between the GE/IDX system at Dana Farber Cancer Institute and Partners Health Care affiliates specifically BWH
- Extensive knowledge with hands on project management in system conversions and multi-system integrations using HL7 and web-services within a service-oriented architecture.
- Develop project approach, scope and work plan to meet both system and operational objectives
- Perform vendor selections in coordination with departmental needs followed by detailed gap analysis’
- System implementations are performed followed up by detailed service level agreements documented with policies and procedures
- Process re-designs are performed during implementation followed by post-live support using the following methods: knowledge base search engines, user surveys, issue tracking, metrics and documentation updates and data storage with reporting capabilities.
- Liaise with process managers and business area leads to Investigate IT strategies and solutions that comply with IS standards, BPH, DHCFP, JCAHO and DPH regulations
- Liaise with vendors for support efforts.
Financial Systems Manager at CAMBRIDGE HEALTH ALLIANCE (2000-10 – 2001-04)
CHA is an integrated health care system with revenue exceeding 250 million. The revenue centers consist of 3 hospitals, 45 health clinics, and one HMO, which serves the city of Cambridge employees.
- Responsibilities included managing all aspects of the organizations financial matters.
- Manage a staff whose role is to supply other departments the necessary software tools and custom reports to help them fulfill and improve their role in reaching the company vision.
- Created procedures to help reduce front-end errors for Admissions, Patient Accounts and Accounts Payable.
- Work in collaboration with senior staff in preparation for HIPAA guidelines
- Re-engineered the cashiering department showing a decrease in AR by $850,000 within the first two months.
- Coordinated external interfaces with vendors and assisted in the implementation process.
- Directed the re-structuring of the claims department by converting to an electronic medium and increasing the collection of outstanding claims.
- Developed specifications in conjunction with the Department of Health Care Finance and Policy in developing standards for the uncompensated care pool
- Supervised the training of various departments to reduce technical problems while optimizing operations within a client server database.
Medical Consultant at MEDITECH (1997-03 – 2000-10)
Meditech is a privately owned medical software company, which integrates all departments within a hospital.
- Directly responsible for supporting financial software programs within medical institutions. Tasks include but not limited to: customer training, audit visits, coordination of seminars and providing support and strategies to optimize profitability for clients.
- Provided guidance in reconfiguring clients information systems by assisting in the implementation of parameters and the building of dictionaries.
- Fostered the development of organizations to stay up to date with the industry for a customer base exceeding 25 hospitals.
- Specialized in the billing/accounts receivable module within the service department.
- Project managed 4 hospital mergers for billing, general ledger and admissions.
- Worked closely with programming staff in order to provide customers with new product designs.
