CEO & Founder at Refining Touch Behavioral Health & Recovery (2024-04 – 2026-05)
- Strategic Planning & Vision- Defining the short- and long-term goals for the clinic, developing new programs, and identifying opportunities for growth and expansion of treatment services.
- Operational Management- Overseeing daily, behind-the-scenes operations of the clinic, including clinical, non-clinical, admissions, and business development departments, to ensure smooth functioning.
- Financial Oversight & Sustainability- Managing budgets, optimizing revenue cycles, securing funding through partnerships or grants, and achieving financial goals, such as managing costs and increasing revenue.
- Compliance & Risk Management- Ensuring strict adherence to state, federal, and local regulations, as well as accreditation standards (e.g., Joint Commission). This includes navigating complex healthcare laws, maintaining clinical protocols, and updating policies to meet new legislation.
- External Relationships & Marketing/Public Relations- Develop and implement marketing strategies to promote the organization's services and mission. Serve as the public face of the organization, representing its interests and influencing public perception.
- Quality of Care & Outcomes- Monitoring key performance indicators (KPIs) and patient outcomes to ensure evidence-based, high-quality care is delivered to clients.
- Program Development & Implementation-Oversee the development of behavioral health and recovery programs that meet community needs. Ensure that all programs are evidence-based, sustainable, and compliant with relevant regulations.
- Community Engagement & Advocacy-Build and maintain relationships with community stakeholders, including healthcare providers, government agencies, and advocacy groups.
- Board Collaboration & Reporting-Work closely with board members providing regular updates on organizational performance and strategic initiatives. Prepare and present reports for board meetings ensuring transparency and accountability.
Administrator (2021-05 – 2022-05)
- Manage the day-to-day operations of the facility and keep the facility on track for its long-term goals and mission
- Direct, coordinate, and provide leadership to each clinical, managerial, and custodial team, and ensure that they work together effectively
- Direct the hiring and training of staff and employees at every level
- Ensure the facility operates in compliance with all local, state, and federal regulations
- Functions as the director of the facility and ultimately responsible for all patient care and business decisions.
- Maintain and develop standards, policies, programs, and operating procedures which comply with federal and state regulations.
- Administer and maintain budgets and service rates of every department in accordance with facility policies.
- Prepare official reports for the nursing home's governing body and state and federal agencies.
Assistant Administrator/AIT (2020-04 – 2021-05)
- Assist in the direction of the day-to- day functions of the facility in accordance with your AIT curriculum guidelines and current federal, state, and local standards, guidelines, and regulations that govern long-term care facilities to assure that the highest degree of quality care can be provided to our patients at all times.
- delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.
Director of Social Services (2020-01 – 2020-04)
- Plan, organize, develop, and direct the overall operation of the Social Services Department in accordance with current Federal, State and local standards, guidelines and regulations, our established policies and procedures, and as may be directed by the Administrator, to assure that the medicall related emotional and social needs of the residents are met/maintained on an individual basis.
Intake & Service Coordinator at Specialcare Hospital Management Corp (2018-05 – 2020-01)
- Manage & Function as the departmental head to ensure the operation & coordination of New Vision services are implemented effectively.
- Increased hospital census by 40% between 2018-2019
- Increased New Vision services by 18.7% between 2018-2019
- Marketed New Vision services to local and surrounding agencies and increased memberships & network referrals by more than 20% between 2018-2019.
- Enforce corporate & hospital procedures & policies
- Possess knowledge and understanding of social services/hospital procedures and policies.
- Possess knowledge and understanding HIPAA procedures and policies.
- Provide on-going training to New Vision and hospital staff regarding admission as required by Medicaid, Medicare, and insurance plans.
- Completes a monthly financial audit on all discharges to determine if appropriate reimbursement has been received. Completes required chart audits as per policy.
Case Manager & Patient Advocate at Oakridge Behavioral Center (2015-04 – 2017-01)
- Provided comprehensive case management to families & children involved in behavioral & mental health programs, children services, community agencies, schools, courts, & law enforcement
- Participated in leading clients to address all of the barriers they face as they move toward independently supporting their family by connecting them to community resources, building life skills, financial management instruction, job coaching, increasing treatment success by 75%.
Career Development Advisor & Supervisor at Friendship Community Care (2017-03 – 2017-09)
- Created career opportunities for students & youths with intellectual disabilities by designing an employer outreach program that marketed students & youths to local employers
- Developed & Implemented a systematic employer outreach plan & program which involved in establishing a systematic database to track employer communication increasing students & youth with intellectual disabilities with employment by 30%
- Provided professional development support for students & youths through counseling, planning, & executing recruitment initiatives. Supplied career advising & career counseling to youths & students through regular outreach & correspondence with a success rate of education & employment rate by 100%
Case Manager & Activity Therapist at Life Strategies of Arkansas (2010-07 – 2015-09)
- Provided management with innovative solutions to streamline operating procedures to develop & implement best practices
- Made recommendations for call quality & monitoring program resulting in reduction of call volume & escalated calls from clients. Managed a caseload of 40 clients physically, emotionally, & mentally distraught clients with superior level of service while performing cooperating with community systems to facilitate linkage referral crisis management, advocacy, & followed up on the attainment of treatment goals contributing to and exemplary success rate of 90%.
Assistant Executive Director at Wonder City Boys & Girls Outreach Non-profit (2009-06 – 2016-07)
- Directed the organization's daily development & administrative strategies. Assisted the Executive Director in managing $50,000 to $100,000 budget & staff of 25-30. Facilitated organizational development & fundraising.
- Planned & executed donor & fundraising cultivation generating $5,000 for the summer youth programs for the local youths. Directly supervised & oversaw a staff of 25-30 to ensure daily operations & compliance with organizational standards, policies, procedures to ensure safety, quality, & consistency. Direct supervision of staff projects which successfully generated & raised $5,000 for summer youth program.
