John Marvin Benitez
Customer Service Representative
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About
A goal-driven Criminology graduate with experience in healthcare and retail customer support. Skilled in outbound calling, customer engagement, issue resolution, and handling high-volume interactions in fast-paced environments. Seeking a Customer Service Representative role where I can apply strong communication, problem-solving, and customer support skills to deliver excellent customer experience.
Experience
Customer Service Representative – Retail Account (Target) - Tech Mahindra
(2025-09 - 2026-06)
- Assisted customers with order placement, tracking, modifications, cancellations, and delivery concerns
- Handled refunds and replacements, including cases involving damaged, missing, or incorrect items based on company policies
- Processed customer complaints and ensured proper resolution within service guidelines
- Resolved delivery issues such as delays, wrong address, and lost packages
- Provided accurate information regarding promotions, pricing, and product availability
- Maintained high-quality customer experience in a fast-paced retail environment
Customer Service Representative – Healthcare Account (ACA Marketplace) - Safelinx Connectel BPO
(2024-03 - 2025-01)
- Made outbound calls to inform customers about available healthcare benefits under ACA Marketplace
- Followed up with customers regarding eligibility and qualification for healthcare plans and benefits
- Conducted basic screening to determine customer qualification for enrollment or further assistance
- Guided qualified customers and successfully transferred them to healthcare supervisors for enrollment completion
- Ensured accurate and clear communication of healthcare benefit information during calls
- Maintained productivity targets and daily call quotas
- Recognized as Top Performing Agent (March 2024) for performance and efficiency
Intern / OJT - University of the Visayas – Toledo City Campus
(2023-09 - 2023-11)
- Monitored visitor entry and ensured compliance with campus safety protocols
- Assisted in maintaining order and reporting procedural violations
- Supported general operational and security-related tasks
Education
Bachelor of Science - Criminology - University of the Visayas (Toledo City Campus) (2025-07-24)
High School Diploma - Information & Communication Technology - Pinamungajan National High School (2017 - 2019)
