John Marvin Benitez

A goal-driven Criminology graduate with experience in healthcare and retail customer support. Skilled in outbound calling, customer engagement, issue resolution, and handling high-volume interactions in fast-paced environments. Seeking a Customer Service Representative role where I can apply strong communication, problem-solving, and customer support skills to deliver excellent customer experience.

Customer Service Representative – Retail Account (Target) - Tech Mahindra

(2025-09 - 2026-06)

• Assisted customers with order placement, tracking, modifications, cancellations, and delivery concerns
• Handled refunds and replacements, including cases involving damaged, missing, or incorrect items based on company policies
• Processed customer complaints and ensured proper resolution within service guidelines
• Resolved delivery issues such as delays, wrong address, and lost packages
• Provided accurate information regarding promotions, pricing, and product availability
• Maintained high-quality customer experience in a fast-paced retail environment

Customer Service Representative – Healthcare Account (ACA Marketplace) - Safelinx Connectel BPO

(2024-03 - 2025-01)

• Made outbound calls to inform customers about available healthcare benefits under ACA Marketplace
• Followed up with customers regarding eligibility and qualification for healthcare plans and benefits
• Conducted basic screening to determine customer qualification for enrollment or further assistance
• Guided qualified customers and successfully transferred them to healthcare supervisors for enrollment completion
• Ensured accurate and clear communication of healthcare benefit information during calls
• Maintained productivity targets and daily call quotas
• Recognized as Top Performing Agent (March 2024) for performance and efficiency

Intern / OJT - University of the Visayas – Toledo City Campus

(2023-09 - 2023-11)

• Monitored visitor entry and ensured compliance with campus safety protocols
• Assisted in maintaining order and reporting procedural violations
• Supported general operational and security-related tasks

Bachelor of Science - Criminology - University of the Visayas (Toledo City Campus) (2025-07-24)

High School Diploma - Information & Communication Technology - Pinamungajan National High School (2017 - 2019)