About
Dynamic Senior Technical Writer with over 20 years of experience specializing in developing and revising system documentation for complex projects. Skilled in coordinating production, ensuring compliance, and maintaining accreditation. Proficient in Microsoft 365 products, Adobe PDF and FrameMaker with expertise in project management, coordination, and business process improvement.
Experienced in software project configuration management and quality assurance. Known for enhancing user experience and operational efficiency through clear and concise technical documentation. Adept at collaborating with cross-functional teams to meet project milestones and deliver high-quality results efficiently.
Experience
Senior Technical Writer at MAG Aerospace (2010-07 – Present)
- Develop and revise system documentation for JMOS, RRFIS, RMCE, and CDS military software systems
- Plan, input, and coordinate production of user documentation and training materials
- Perform Configuration Management activities for JMOS, RRFIS, RMCE, and CDS software systems using SharePoint
- Ensure CMMI-ISO compliance and maintain CMMI Level 3 accreditation
- Fulfill roles such as Process Quality Assurance Manager and Process Improvement Expert
Test Engineer at Lockheed Martin (2009-01 – 2010-02)
- Plan, implement, test documents and maintain solutions for the integration and testing of the United States Army Strategic Battle Command (SBC) and Tactical Battle Command (TBC) products
- Develop and execute test cases/scenarios
- Review, evaluate, and derive software requirements for testability
- Develop and execute comprehensive system test plans, procedures, and schedules
- Collaborate with cross-functional teams to ensure product quality
Senior Technical Writer/Project Manager at Lockheed Martin (2004-01 – 2008-12)
- Documentation and project manager for the United States Army Common Missile Warning System (CMWS)
- Responsible for coordinating/implementing revisions to Technical Manuals (TMs) for aircraft platforms impacted by CMWS
- Develop and maintain clear and concise technical documentation for critical defense systems
- Collaborate with stakeholders to enhance user experience and operational efficiency.
- Analyzed data to identify areas for improvement in processes and procedures
- Collaborated with cross-functional teams to ensure project milestones were met
Senior Technical Writer/Editor at AT&T (WorldNet) (2000-01 – 2003-12)
- Completed revisions and enhancements to online network operations/maintenance procedures in FrameMaker/HTML/PDF format for WorldNet software
- Developed network operations tutorials and training materials
- Converted legacy online documentation system to a network operations defined HTML-based system
- Improved usability of documentation set
Documentation Engineer at AT&T (IP Services-EasyLink) (1995-01 – 1999-12)
- Completed revisions/enhancements to Global Messaging Service (GMS) online operations/maintenance procedures for electronic messaging software using FrameMaker/HTML/SGML
- Trained operations documentation staff on new authoring software
- Acted as consultant for ongoing training matters related to new authoring software
- Researched and proposed transition to a web-based documentation system from an existing legacy online documentation system
Education
Master's Degree in General Psychology – Montclair State University
Bachelor's Degree in Sociology – Seton Hall University
