09/2023 – 07/2024
Paragon Investigations Systems | Herndon, VA (remote)
- Directed a team of Employee and Independent Contractor investigators, ensuring timely, accurate, and compliant case closures for Federal customers.
- Conducted quality reviews and made policy-based decisions to align outcomes with federal standards.
- Partnered with senior leadership to implement policy updates and coach teams.
- Led training emphasized policy adherence, investigative integrity, and documentation.
- Analyzed trends in data to identify systemic issues and recommend improvements.
Field Team Leader
05/2018 – 09/2023
Paragon Investigations Systems | Herndon, VA (remote)
- Oversaw national field operations supporting investigations and documentation.
- Coached investigators on complex cases requiring discretion and policy application.
- Evaluated documentation for policy alignment and consistency.
- Provided feedback to improve investigation quality and reduce cycle time.
- Collaborated with multiple departments to fulfill staffing requirements and maintain operational efficiency.
Case Assignment Coordinator
04/2017 – 05/2018
Paragon Investigations Systems | Herndon, VA (remote)
- Managed workflow for 50+ investigators to ensure equitable case distribution and timely resolution.
- Collaborated with leadership to address resource gaps and case prioritization.
- Monitored systems for productivity, issues requiring escalation, and case progress
