Shanna Gilbert

Detail-oriented and results-driven HR Generalist with a proven track record of enhancing communication, streamlining processes, and delivering exceptional HR support. Seeking to leverage my diverse skill set and expertise to contribute effectively to a dynamic organization’s growth.

Customer Service Representative - JK Graphics, Inc

(2021-09 - 2025-03)

• Answered phone calls and responded to customer questions with clear and professional service.

• Coordinated customer orders, scheduling details, and installation time frames with strong accuracy.

• Maintained organized job and employee files to support daily office operations and recordkeeping.

• Used Microsoft Office and Excel to track information and support administrative tasks.

• Completed complex orders within quoted time frames while maintaining quality standards.

• Communicated with customers and team members to support smooth service and timely follow-through.

(2019-09 - 2022-01)

• Assisted customers with print orders and service questions in a high-volume retail setting.

• Recorded job details in production logs and required forms to support accurate order tracking.

• Answered phone inquiries and helped customers understand services, timelines, and order options.

• Operated office equipment and completed detailed print requests based on customer needs.

• Maintained dependable attendance and supported daily workflow with consistent service.

(2020-08 - 2021-12)

• Supported daily care tasks while maintaining clean, organized, and safe service areas.

• Monitored animal conditions and communicated concerns to support prompt follow-up and care.

• Managed cleaning, laundry, and sanitation tasks to maintain health and safety standards.

• Worked with staff to handle routine care needs in a busy service environment.

Master of Arts in Industrial and Organizational Psychology

Brooklyn College - New York, NY

January 2020 to December 2020

Bachelor of Arts in Psychology

Hunter College - New York, NY