Johnny Calixte

Managed calendars, coordinated meeting schedules, and handled daily office communication for Corestaff Services teams. Processed invoices for payment through accounting software. Helped plan special events by arranging catering, securing venues, and ordering promotional materials.

ADMINISTRATIVE ASSISTANT - (TalentHub Inc) CORESTAFF Services - Remote , NY

(2023-09 - 2026-06)

• Managed calendars, coordinated meeting schedules, and handled daily office communication for Corestaff Services teams.
• Processed invoices for payment through accounting software.
• Helped plan special events by arranging catering, securing venues, and ordering promotional materials.
• Proofread emails and documentation to maintain typo-free communication.
• Prepared travel arrangements and distributed itinerary details to appropriate personnel.
• Entered data records and maintained document filing with strong accuracy.
• Supported office supply orders, mail handling, and front desk coverage.
• Assisted supervisors with routine administrative tasks and confidential information handling.
• Answered phone calls and emails to provide information and support business correspondence.

DATA ENTRY CLERK - (Apidel Technology Inc) Principal Financial - New York, New York

(2020-07 - 2023-09)

• Corrected data entry issues to prevent duplicate records across systems.
• Scanned and organized documents into databases for easier storage and retrieval.
• Entered client details into spreadsheets and company database for faster access to key information.
• Gathered and sorted information for data entry, prioritizing tasks for timely processing.
• Called and emailed customers to answer data-related questions.
• Converted hard-copy records into digital databases and organized information into new formats.
• Managed daily inquiries and requests while meeting required response deadlines.

RETENTION SPECIALIST - National Debt Relief - New York, New York

(2018-12 - 2020-03)

• Analyzed customer accounts to identify retention opportunities and strategies.
• Collaborated with team members to refine retention processes and improve client satisfaction.
• Developed personalized communication plans for at-risk clients to enhance engagement.
• Coordinated follow-up calls with clients to address concerns and gather feedback.
• Maintained accurate records of customer interactions in the company database system.
• Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
• Performed customer negotiations to reach a fair conclusion for both business and customer.

CLIENT SERVICE REPRESENTATIVE E-COMMERCE - ASM USA/ Gucci - New York, New York

(2015-11 - 2018-11)

• Assisted clients with product inquiries and service requests.
• Managed customer accounts and updated information in the system.
• Maintained knowledge of brand products and promotions for accurate support.
• Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
• Personalized client experience, identifying unique needs and providing information and services to match.
• Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
• Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
• Documented client interactions and feedback for quality assurance purposes.

High School Diploma - Kurt Hahn Expeditionary Learning School (2013-06)