Johnny Jackson

Handle all internal and external customer contact regarding Referral Testing. Receive, resolve and follow up with complex customer issues. Act as a liaison between internal and external customers and Referral vendors. Retrieve, sort and process specimens for shipment to referral laboratories.

Analytical Assistant III at Ameripath (2024-04 – 2025-12)

• Handle all internal and external customer contact regarding Referral Testing. Receive, resolve and follow up with complex customer issues.
• Act as a liaison between internal and external customers and Referral vendors.
• Retrieve, sort and process specimens for shipment to referral laboratories.
• Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
• Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
• Responsible for filing departmental documents.
• Handle all customer inquiries regarding reporting of results, service failures and other quality issues to provide customer satisfaction.
• Report laboratory results using established protocols.
• Contact clients to resolve routine or medical/technical matters related to patient testing and result reporting using established protocols.
• Perform investigations and provide resolution to complex Referral Testing issues.

Test Send Out/Lab Assistant at Avero Diagnostics (2020-12 – 2024-03)

• Act as the primary point of contact, efficiently handling email inquiries and fulfilling requests for specimens from various clinics.
• Ensured timely delivery of specimens by coordinating shipments through UPS or FedEx.
• Managed patient records with accuracy and attention to detail, utilizing Microsoft Excel spreadsheets.
• Handled the intake process for returned specimens from different clinics, ensuring all documentation was properly logged.
• Supported seamless communication between our lab and clinics by printing and faxing incoming reports as needed by doctors.

Warehouse Customer Service Rep at NDI Office Furniture (2018-10 – 2020-12)

• Assist dealers with Will Calls.
• Respond to incoming emails promptly.
• Support stock checks as needed.
• Verify inventory from other branches, ensuring items match paperwork and are undamaged.
• Responsible for shipping small packages through UPS/FedEx.

Over Night Customer Service Rep at T-Force Logistics (2016-01 – 2018-02)

• Assist drivers with delivery issues.
• Prepare will calls for customers and drivers promptly.
• Receive inbound calls and assist pharmacies with setting up deliveries.
• Provide customer service, answer inbound/outbound calls.

Lab Tech / Specimen Processor at CSL Plasma (2009-04 – 2015-12)

• Provide customer service, answer inbound/outbound calls.
• Perform pre-screening tests, including weighing donors, checking vitals, pulse rate, and iron levels.
• Extract samples from completed donations, scan, and label specimens for analytical testing/high-volume specimen processing.

Bachelor of Science in Visual Communication – Westwood College (2012-10)