Mia Brown

Highly organized and resourceful administrative professional with over six years of experience supporting complex operations in healthcare and luxury hospitality environments. Proven ability to coordinate competing priorities, manage confidential information, facilitate cross-functional communication, and deliver exceptional service in fast-paced settings. Experienced in scheduling, executive-level administrative support, workflow coordination, and problem solving with minimal supervision.

Former PS Operations Associate with firsthand knowledge of the company's luxury hospitality standards and commitment to operational excellence.

Administrative Assistant III - UCLA Health - Westwood, CA

(2025-04)

• Provide comprehensive administrative support for a high-volume Hospitalist department, ensuring efficient daily operations.
• Coordinate complex provider and patient schedules while balancing changing priorities and urgent requests.
• Serve as the primary administrative liaison between physicians, patients, specialists, hospital departments, and outside medical offices.
• Schedule appointments, coordinate referrals, obtain medical records, and facilitate continuity of care.
• Prepare professional correspondence, reports, spreadsheets, and departmental documentation.
• Monitor multiple work queues simultaneously while ensuring timely completion of assignments and follow-up.
• Resolve scheduling conflicts and administrative issues independently using sound judgment and attention to detail.
• Collaborate with physicians, leadership, nursing staff, and external providers to improve workflow efficiency.
• Maintain confidential medical records and sensitive information in accordance with HIPAA regulations.
• Utilize Epic, Microsoft Outlook, Teams, Excel, Word, and other internal systems to coordinate daily operations.
• Deliver exceptional customer service while handling sensitive situations with professionalism, discretion, and empathy.

Patient Access Specialist - UCLA Health - Westwood, CA

(2024-01 - 2025-04)

• Managed patient registration, insurance verification, appointment scheduling, and provider coordination in a fast-paced healthcare environment.
• Assisted physicians and clinical teams by coordinating referrals, authorizations, and patient communications.
• Maintained accurate documentation using Epic while ensuring compliance with organizational policies.
• Collaborated with multiple departments to resolve complex scheduling and insurance issues.
• Consistently delivered outstanding customer service while managing confidential patient information.

Operations Associate - PS (Private Suites) - Los Angeles, CA

(2021-11 - 2024-01)

• Delivered personalized white-glove service to members, executives, celebrities, and VIP travelers within a luxury private terminal environment.
• Coordinated transportation, dining, lounge accommodations, and personalized travel experiences while anticipating member needs.
• Worked closely with Operations Managers and cross-functional teams to ensure seamless daily operations.
• Assisted with onboarding and training new team members on luxury hospitality standards and operational procedures.
• Maintained detailed member profiles and service preferences using CRM systems to provide highly personalized experiences.
• Resolved guest concerns quickly and professionally while protecting member privacy and maintaining exceptional service standards.
• Supported daily operational leadership by managing competing priorities, adapting to last-minute schedule changes, and ensuring operational readiness.
• Collaborated with TSA, airline partners, transportation providers, and internal teams to deliver seamless arrivals and departures.
• Demonstrated professionalism, discretion, and sound judgment while serving high-profile clientele.

Supervisor | General Cashier Assistant | Front Desk Agent - AC Hotel by Marriott - El Segundo, CA

(2018-06 - 2021-10)

• Supervised front office operations while ensuring exceptional guest service and operational efficiency.
• Assisted with employee scheduling, onboarding, and staff training.
• Prepared daily financial reports, reconciled cash transactions, and maintained operational records.
• Coordinated with housekeeping, engineering, and management teams to ensure seamless guest experiences.
• Resolved guest concerns promptly through effective communication and service recovery.
• Maintained brand standards while balancing multiple operational priorities.

Front Desk Agent - Hyatt Regency Los Angeles - Los Angeles, CA

(2017-07 - 2018-06)

• Delivered exceptional guest service throughout the check-in and check-out process.
• Coordinated reservations, guest requests, and concierge services while maintaining professionalism and efficiency.
• Worked collaboratively with hotel departments to ensure outstanding guest experiences.
• Maintained confidentiality and accuracy while handling guest information and financial transactions.

Associate of Science - Business Management - El Camino College