Johnny L

Ambitious and detail-oriented second-year Finance student pursuing a bachelor's degree with a strong interest in banking, financial analysis, and business operations. Experienced in customer service, relationship building, and problem-solving through professional work experience while demonstrates excellent communication, analytical thinking, and organizational skills in a accurate and professionalism manner. Eager in continuing to develop expertise in financial services and corporate finance; ready to step up and take on new challenges.

Cashier/People Greeter at PJ's Surfrider

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Assisted customers with product selection based on their needs and preferences
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
• Performed physical labor tasks such as lifting, carrying/moving heavy objects
• Maintained a clean and organized work area to ensure safety and productivity

Sales Representative at Nuson Power

• Gained sales & communication skills through face to face interactions
• Explained product/benefits clearly and confidently to potential customers
• Overcame objections and handled rejection in a professional manner
• Maintained professional & positive brand representation
• Assessed customer needs and recommended suitable solutions
• Developed independence and self-motivation
• Built resilience and confidence through direct selling
• Maintained consistency and motivation in high-rejection environments

Marketing & Sales Representative at Max General Trading LLC

• Maintained a positive attitude and strong work ethic throughout each shift
• Skilled in identifying customer needs, resolving concerns, and providing tailored solutions while maintaining professionalism and accuracy
• Customer-focused Marketing and Sales Representative with proven experience building client relationships and delivering exceptional service
• Strong ability to educate customers on products, build trust, and provide personalized recommendations
• Adaptable and proficient in learning new concepts quickly and efficiently
• Motivated sales professional with experience in customer engagement, business development and excellent communication/attention to detail
• Committed to delivering exceptional customer experiences and contributing to organizational success

• Newport Harbor High School (2020-09 – 2024-07)
• Orange Coast College (2024-09)