Jonathan Cruz-Mateo

Operations oriented individual with 3+ years of experience in luxury retail, inventory control, logistics, fulfillment, stockroom operations, and team leadership. Proven ability to improve inventory accuracy, coordinate high-volume shipments, and support cross-functional teams in fast-paced environments.

Fine Jewelry Operations Assistant - Bloomingdale's

(2023-10)

• Support daily operations for a high-volume luxury jewelry department.
• Manage receiving, unpacking, tagging, inventory replenishment, and merchandise transfers.
• Process repairs while maintaining accurate inventory documentation.
• Coordinate online order fulfillment, shipping, packing, and customer pickups.
• Maintain inventory accuracy through regular stock audits and cycle counts.
• Assist with visual merchandising and promotional displays.
• Secure high-value merchandise by following company loss prevention procedures.
• Partner with vendors, buyers, and sales associates to maintain efficient inventory flow.
• Utilize Microsoft Excel, Outlook, and inventory systems to track inventory and operational performance.

Women's Shoes ELS Supervisor - Bloomingdale's

• Supervised and trained a team of 9 operations associates.
• Delegated daily assignments to maximize productivity.
• Oversaw receiving, shipment processing, inventory accuracy, and replenishment.
• Coordinated fulfillment, transfers, audits, and stockroom organization.
• Partnered with department leadership to meet daily operational goals.
• Improved workflow by maintaining organized inventory and resolving operational issues quickly.
• Supported high-volume retail operations while ensuring exceptional customer service.

Operations Associate - Zara

(2022-07 - 2023-10)

• Processed approximately 3,000 merchandise units twice weekly.
• Executed shipping, receiving, and inventory replenishment operations.
• Conducted RFID inventory counts to maintain stock accuracy.
• Organized stockroom to improve merchandise accessibility and operational efficiency.
• Prepared inventory for daily sales floor replenishment.
• Processed Buy Online Pick Up In Store (SINT) and ship-to-home orders.
• Identified inventory discrepancies and supported operational problem-solving.
• Assisted with warehouse transfers to optimize stockroom capacity.