Jonathan Fernandez

Seeking an opportunity to use my skills in the best possible way to achieve but also expand the department's goals, stature, and assessment of the corporation.

Treasury Management Specialist/FX Assistant Manager - Merchants Bank of California N.A

(2012-09 - 2016-11)

• FX Trading- Acquisition & Trade of Foreign Currency, Invoice Reports & Create forecast.
• Obtain New Accounts, New Agreements, Armored Services, and Process Wire Transfers.

Treasury Management Analyst/Client Services/Sr. Banking Operations Analyst - Opus Bank N. A

(2017-01 - 2020-06)

• Provide technical assistance, support, & troubleshooting for Consumer & Business customers
• Provide information and recommend solutions to customers such as Online Banking, Remote Deposit Capture, ATM Debit Card inquiries, Mobile Banking, General Account Inquiries.
• Process Client's Dispute claims in (POS, ACH, ATM, and CHECK) and fraud alert monitoring.
• ATM Balancing for all branches and Providing NCR Support.
• Regulation E claims tracking, research, and resolve according to the regulatory requirements and network rules.

Sr. Loss Prevention Analyst - Pacific Premier Bank N. A

(2020-06 - 2022-04)

• Processing Oasis items for Large Check Items/Suspicious Check Items such as (reviewing and verifying signatures, Accounts information, reporting any fraudulent items, update queue)
• Ensure all account reviews are conducted promptly, according to established desktop procedures and exceptions are resolved within the established SLA.

Sr. Bank Quality Control Analyst/Operations Solutions Manager - Pacific Premier Bank & Columbia Bank

(2022-04 - 2026-04)

• Review new customer records, new and superseded accounts, etc. to ensure system records, OFAC and legal documentation meet established requirements.
• Ensuring that all suspicious activity is reviewed in a timely manner to mitigate any potential risk or losses.
• Perform analysis on clients' transactions identifying them through Large Items with various transaction types of On-US checks, remote deposits, mobile deposits, wire credits and cash.
• Identify and escalate any potential security risks, threats or vulnerabilities within banks systems and processed procedures for LPR Dept, Banker Support Dept, Deposit Processing Dept, TM & CR Dept. Along with Sort/distribute daily reports for Regulation E Claims.

Bachelor's Degree - Global Economics - University of California, Santa Cruz (2007-09 - 2012-06)