Dispatcher I - AAA Alliance Club
(2024-02)
- Relays all pertinent information to drivers.
- Provides drivers assistance locating members vehicles using GPS tools.
- Data Entry.
- Dispatches proper facility to member based on location.
- Call prioritization based upon severity.
- Handles Police, Fire, and Ambulance calls based upon emergency criterium.
- Monitors multiple computer screens to maintain continuous awareness of overall status and deployment or drivers, reallocating resources as needed to meet changing service needs.
Roadside Assistance Counselor - AAA Club Alliance
(2019-06 - 2024-02)
- Yielded approximately 60-90 member calls per day needing roadside assistance accurately.
- Utilize online GPS tools to determine member location.
- Actively listen and probe members for additional information to determine if situations needed special accommodations.
- Provide clear and concise information regarding cost of service and driver arrival.
- Mentor new hires, as well as added Member Services to my skillset, aid in new member sales, adding authorized members, processing monthly or yearly payments, and sales of specific products and services.
Card Applications Specialist - Discover Financial Services
(2016-06 - 2019-06)
- Answer inbound phone calls regarding new applicants for various affinity cards.
- Share credit card terms and rewards based upon potential card member credit status.
- Handle routine customer service inquiries.
- Promote bank products and services based upon customer needs.
Automated Logistics Specialist - U.S. Army National Guard
(2012-10 - 2020-10)
- Establish and maintain stock records and other documents such as inventory and material control.
- Responsible for accounting and supply records.
- Review and verifiy quantities received against bills/contracts, purchasing requests, and shipping documents.
- Load and unload palletized materials and equipment.
- Simplify and standardize the collection and use of maintenance data.
